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David's Bridal Johnson City TN
- Retail
- Johnson City, TN
About this business
Location details
3135 Peoples Street Ste 100, Johnson City, TN, 37604, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Went in to look for a bridesmaid dress for my wedding the consultant was not accommodating at all I thought that was the whole point of making a appointment apparently not. We had to go look for our own dresses and everything no very pleased
Business response:
Hello Savannah. We cannot apologize enough for the service you received during your experience with David's Bridal. Our goal as a company is to provide exemplary service to all of our guests and it hurts us when we hear that we did not accomplish that. Thank you for sharing your feedback. We will be sure to address this with our team. Thank you, April B
Let me start off saying that in the beginning, David's Bridal was wonderful with helping me choose bridesmaid dresses and going out of their way to find a size 0 dress from another store for my junior bridesmaid. So I'm very appreciate of them for that.. and for that I gave a fair rating. However, when it comes to their alterations, that's another story. I wasn't aware of this policy. No one asked this of me on the phone (they should start implementing this in my opinion) but they will not touch your dress if someone altered... read more
Business response:
Hello Jessica. We would like to apologize for the lack of communication you had from our store. A David's Bridal we strive to keep our guests well informed every step of the way, and unfortunately we did not provide that for you. We will be sure to share your experience with our management team to ensure it will not happen again. Thank you, April B.
The absolute worst shopping experience of my daughter and my life! She cried the whole way to Knoxville where we were treated like customers should be treated! David’s Bridal only had two dresses in plus sizes. Both of them hideous!! The consultant was rude unhelpful and would not measure my daughter. We had an appointment, what good that did, but was ignored. She treated us like we couldn’t afford anything and wasn’t worth her time. I went in with a budget yes, but it was for a red ball gown that was priced at almost $400.0... read more
Business response:
Hello Rebecca, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. We hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: April B. ? (Insert City/Store Location)). We will be sure to sha... read more
My first visit was awesome. The consultant (Aubrey) that helped me made me feel comfortable. She pulled different dress that looked great on me. I went back to David’s bridal the following week and I was placed with a different she didn’t help me. She kept walking away and talking to other people. She would disappear for 10 - 15 mins and then show up for a minute and walk away again. I kept telling her what liked and she just ignored it. When I finally tried on dresss she walked away again and didn’t come back. I finally g... read more
Business response:
Hello Angela, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we meet that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. If you are interested, please email us at dbcares@dbi.com(Attn April B) Thank you, Steven E
Business response:
Hello Ellen, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with ATTN Brittiany D. in the subject line so that we may talk with you further about this? Thank you, Jessica H.
Basically a good experience the only thing that needs improved is that there is no communication between the workers,
Business response:
Hi Shelly, thank you so much for taking the time to rate your recent experience with our Johnson City store. We are so happy to see it was a great one. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. Best Wishes, Jessica H.
Thus far we have had a great experience with davids bridal...prompt service and friendly service ... ��
Business response:
Hello Thelma, We're pleased to know that your most recent visit with our Johnson City team was rewarding, and would love to ensure you were able to find everything you may need for your special day. If you would like to contact us at dbcares@dbi.com, (Attn: Brittany D.- Store 242) we would be honored to assist you further. Thank you, Jill K.
I was very happy with my dress and my bridesmaids dresses. Then I went to pick up my dress and found out that the bustle that was discussed at my original appointment is not something that is included with my dress (which my consultant did not inform me of upon ordering). So I find out that on top of the $1300 dress and the $150 I spent for alterations plus $60 for a bra and $100 for a crinoline, I will have to pay for another alteration to add the bustle at $100-$150 or more and that will take up to 4 weeks. I will be getti... read more
Business response:
Hello Pamela, We are terribly sorry for the miscommunications on our end, and would love to ensure your dress is perfect for your special day. Please feel free to email us at dbcares@dbi.com, (Subject- Attn: Steven E.- Store 242) we would be honored to speak with you further. Humbly Yours, Jill K.
Business response:
Hi Keri ! Thank you for sharing your star rating ! Please email us at DBCares@dbi.com(Attn:BrittianyD) if you would like to share more of your experience. Thank you, BrittianyD.
Frequently asked questions about David's Bridal Johnson City TN
How is David's Bridal Johnson City TN rated?
David's Bridal Johnson City TN has a 4.8 star rating with 3,691 reviews.
When is David's Bridal Johnson City TN open?
David's Bridal Johnson City TN is closed now. It will open at 10:30 a.m.