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David's Bridal Knoxville TN
- Retail
- Knoxville, TN
About this business
Location details
7900 Kingston Pike, Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
RecommendedI had a wonderful experience with David’s Bridal! Beverly helped me try on dresses that were exactly what I was wanting and in my budget! She also helped me try on things I would have never picked for myself!
Business response:
Greetings Emily! Thank you so much for complimenting Beverly on her services. We are glad to hear that she was able to provide you with a fantastic experience! Best wishes, Ellice J.
So, I did like this dress by the end of it, had to have it altered, no problem it looked amazing. It has a stunning lace overlay. On my wedding day, we were married at the court house. The lace had large lateral slits where it was comming apart from it's self. I have owned alot of lace in my time and have never had this problem. If I had stepped on it, I would have understood, but the lace was literally falling apart. I am so disipointed in the quality of this product especially after spending more than my budget. I ended up... read more
Business response:
Hello Amanda. We are so sorry to hear about the issues with the lace on your dress. We would like to look into this further, and invite you to reach out at Dbcares@dbi.com (Attn.Ellice/Knoxville) with more information. Thank you, Ellice J.
there not friendly when it comes to a plus size woman their selection of bridesmaid dresses are not up to par as far as every other size that they might have. it's o we can o order it but it would be more. hello people plus-size people did not just get fat just because they want to it's also due to a medical condition. I will never be back. or will I ever go back or recommend David's Bridal to anyone. I would rather go to West Town Mall in Knoxville Tennessee at princess Diaries KX where I know I will get treated with kindn... read more
Business response:
Hello Selena. We would like to apologize for the service you received at our store. We value all of our customers equally and we are deeply sorry if we made you feel any other way. We strive to have our full range of sizes on hand for all of our guests, however being an off the rack store our inventory is subject to change. We would love to invite you to another one of our locations or visit our website where there may be more options available. We appreciate you sharing your feedback with us. Thank you, Ellice J.
Extremely rude! I’ve never felt so unwelcome in a store where everything is expensive! Don’t judge me because I don’t look like your every day Bride! Girls with lots of tattoos wear expensive shit too!
Business response:
Hello Carol. We are disappointed to hear about your frustrations with our team. Our staff is held to the highest of standards when it comes to customer service and there is no excuse for rudeness. We would like to hear more about your visit and invite you to email us at Dbcares@dbi.com (Attn.Ellice/Knoxville). Thank you, Ellice J.
Horrible experience with bridesmaid dresses. Bought them over a year ago, and wedding is supposed to be this year but was cancelled. We (me and my sister) knew with the return policy we couldn’t return but called and asked if we could exchange them because they still have the tags on them and we’re in a wedding this year. Was told over the phone yes we could. Come into store after driving an hour to get there to be told that we can’t exchange them. Manager was very rude to us and told us it’s because the wedding date had alr... read more
Business response:
Hello Dakota. We are upset to hear about the frustrations you have bean having with us. We would like to investigate this further and invite you to email us at Dbcares@dbi.com (Attn.Ellice/Knoxville) with more details. Thank you, Ellice J.
I had a lady named Megan M. helping me today she was rude and I felt like she was very rushed. I understand that many of the dresses run small but I asked her if she could zip up my dress and she said “oh honey I think we need to size up. That is not gonna zip.” I felt so embarrassed since there was lost of other people around as she said this. I ended up trying on at least 10-12 dresses and everytime I came out of the dressing room she was no where to be found I had to have someone else help me zip up my dress and she even ... read more
Business response:
Hello Abi. On behalf of David's Bridal we would like to apologize for the service on your recent visit. We are committed to providing all of our guests with phenomenal customer service and care, and it sounds like we fell short of that. We would love another opportunity to give you the service you deserve. Thank you, Ellice J.
Went in for a prom dress for my daughter. I had made an appointment previously. They were very busy but our associate did her best to help us in a timely manner even though she had several other groups to help at the same time, including a bridal party. I know that the store is primarily a bridal store and that is their focus. It might be a good idea to book an associate just with those looking for prom dresses and another associate to handle only weddings. It would have been nice to have had more attention.
Business response:
Hello Vicky. We are sorry to hear that you and your daughter did not receive more assistance during your visit. While our stylists do need to work with more than one guest at a time on busier days, we still aim to provide our customers with the attention that they deserve. We appreciate your feedback on this and will share it with the appropriate parties. Thank you, Ellice J.
My sisters and I went to Davids Bridal on Veterans Day, (11/11/17), The place was a tad chaotic and we waited 20 minutes past our appointment time to be seen because our girl was "on her lunch" We didn't mind we were wondering through the bridesmaids dresses and were selecting ones we'd like to try one. Another stylist did come over and half-joked that we should wait for our stylists so they could "do the heavy lifting" I didn't know if she was nonchalantly telling us not to pull or what- but she left us alone. Emily A (7012... read more
Business response:
Hello Rachel, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ellice J). Best wishes, Jessica H.
Business response:
Hi Lauri, thank you for your star rating. We are disappointed to see that our team did not provide you with a 5 star experience, and we would like to know where we can improve. Please send us an email to dbcares@dbi.com (Attn:Ellice/Knoxville). Thank you, Ellice J.
Frequently asked questions about David's Bridal Knoxville TN
How is David's Bridal Knoxville TN rated?
David's Bridal Knoxville TN has a 4.7 star rating with 5,832 reviews.
When is David's Bridal Knoxville TN open?
David's Bridal Knoxville TN is open now. It will close at 7:30 p.m.