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David's Bridal Lexington KY
- Retail
- Lexington, KY
About this business
Location details
111 West Reynolds Road Ste 130, Fayetteville Town Center, Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
David’s Bridal in Lexington KY, you should be ashamed. Day one of going there, I should have straight walked out. I’m not the one to ever complain or especially leave a bad review.. but they literally ruined my wedding day. For starters, I went in with my mother and future mother in law. We had made an appointment and needed to find a wedding dress and a dress for each of them. My consultant (don’t remember her name and don’t care to remember) asked me my budget while I was scrolling dresses after waiting on her for over 4... read more
Business response:
Hello Destiny Tiera. We apologize for not providing the 5 Star Experience we pride ourselves in. We would love to hear more about your visit so we can work to provide a better experience. Please email us at DBCares@dbi.com
David’s Bridal has been nothing but disappointing to me. The first time I walked through the front door, I had a difficult time getting help from the associates. I guess it’s b/c I wasn’t looking for a bride’s dress. They never gave me the time of day. I ended up finding a dress and going to the dressing room, etc. on may own. Then, I needed to get it altered, and they performed the alterations. First, they broke the zipper during the first fitting after they altered it. Second, they changed my appt 3 times and had Covid exc... read more
Business response:
Hello Michele . We apologize for not being able to provide you with a 5 star experience. Thank you for taking the time to provide us with your feedback and we want to personally thank you for your star rating. We would love to have you back to provide you with a much better experience. Thank you, Steven E
I added sleeves to my dress. When I tried it on the sleeves were not what I wanted but could live with. The work was unacceptable and there is not time for them to be fixed before my wedding. I took it out of the bag at home to show a friend and it looked worse then it in the store. Seams coming out, fraying fabric. It looks like it was an after thought that was added right before I came in to the store. A friend of mine removed the sleeves in 1 minute. Definitely disappointed.
Business response:
Hello Jordan . We are sorry to hear about your experience and would like to apologize. We would like to help find a resolution and invite you to email us at DBcares@dbi.com (Attn.Steven E) so that we can do so. Thank you, Steven E.
Horrible experience, unprofessional staff who do not care if they have made mistakes.
Business response:
Hi Toria! We are so sorry for the care and service you received during your store visit. We value you as a customer and we are truly sorry you did not have a 5 Star experience. We would love a chance to make this right and restore your faith in our brand, please email us at DBCares@dbi.com (Attn: Store Location) Thank you, Davids.
PLUS SIZE BRIDES LOOK ANYWHERE ELSE. This was probably the most embarrassing and hurtful experience of my life. I drove two and a half hours to be made feel like I don’t deserve to have a beautiful dress. I was so excited because I had marked so many options online of dresses I loved. I get there and am told to “just look around”. My stylist was apparently working with not one other bride, but two. And apparently I was last in her options. I am plus size. A street size of 22. There were a total of 4 dresses in the store tha... read more
extremely poor customer service!!
Apparently over 4 years ago I had a terrible experience the first time I went to try on wedding dresses. I don’t remember much, but I do remember the second time being so fantastic that it made me forget the first time. Fast forward to last week, and my sister-in-law went to the exact store to try on dresses for the first time as well. Alyssa was pumped with so much excitement and serotonin that she just radiated happiness. When we first arrived, we were not greeted at the podium. I had to speak up to say that we were here... read more
Business response:
Hello Halle, thank you for taking the time to share you and your sister in laws recent visit. We cannot apologize enough for letting Alyssa down during her visit. We value you both as customers and we are truly sorry that was not displayed during your visit to our store. We understand this is an exciting and special time for brides and families and do not take this feedback lightly. Thank you for taking the time to provide your feedback, we appreciate you taking the time so we may grow, train, and become a better place for f... read more
My initial visit was so fun! Tried on a 2, it was slightly too big. Got measured, was told I’m a 00. Sounded very odd but also kind of exciting! Dress comes in and it fits horribly all over in all places- no big deal, that’s what alterations are for! On this visit I was told to set an alteration appointment so we did! Came back to revisit the dress with the girl who helped me pick out the dress and a young seamstress. Pleasant experience! Came back when it was “finished”. It was still a little tight after adjusting a few ins... read more
Business response:
Hello Alison, we are so sorry to hear that you were not happy with the alterations performed on your gown. We value you as a customer and we are truly sorry that we let you down. We understand this is an exciting and special time for brides and families and do not take this feedback lightly. Thank you for taking the time to provide your feedback, we appreciate you taking the time so we may grow, train, and become a better place for future brides and customers. Best Wishes, BrittianyB.
RecommendedChristelle was great. Helped us find the perfect dress
Business response:
Thank you so much for your kind words, Pam. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
Frequently asked questions about David's Bridal Lexington KY
How is David's Bridal Lexington KY rated?
David's Bridal Lexington KY has a 4.7 star rating with 4,534 reviews.
When is David's Bridal Lexington KY open?
David's Bridal Lexington KY is open now. It will close at 7:30 p.m.