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David's Bridal Lexington KY
- Retail
- Lexington, KY
About this business
Location details
111 West Reynolds Road Ste 130, Fayetteville Town Center, Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
RecommendedThank you to the amazing Jennifer!!! You were so helpful and kind in a very stressful situation and I can't tell you how grateful we are. ♥ For anyone looking for great customer service and friendly staff, this is the place to go!
Business response:
Thank you so much for your kind words, Serena. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
I had the worst experience at David’s Bridal today! I’m sooo frustrated I don’t recommend this place to anyone! When I had first visited the bridal store I was literally mocked into picking a dress that wasn’t my size, and after a very lengthy fitting session I purchased a dress that I didn’t like. It came in. Still didn’t like it. Asked Melinda the store manager to return, she then explains this bogus return policy that was not mentioned prior to purchase. What a shame. Then Melinda proceeded to get the dress and say to me ... read more
Business response:
Hello Ieshia . Words cannot express how sorry we are about your recent visit. On behalf of David’s Bridal please accept our most sincere apology. Our goal is to make sure every guest leaves well taken care of, and it does not sound like we lived up to that standard. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
Dress sizes everywhere, no customer care. no one helped with sizes. no one helped with different dresses. no one other then the manager even spoke to us. didnt feel welcomed. really wanted to leave and find the dress elsewhere. if you're a bigger person I highly suggest you go elsewhere
Business response:
Hello Laura , thank you for sharing your experience with us. Here at David's we celebrate all genders, races, creeds, sizes, budgets, etc. We are sorry to hear that you felt like this during your visit. We work to maintain a welcoming environment. We want all of our guest to leave well taken care of. We would love to have you back for a more personal experience. If you would like to do so, please email us at Dbcares@dbi.com (attn:Steven E) so we can set up a comeback appointment for you. Thank you, Steven E …
If I could give this David's Bridal 0 stars I would. My little sister had an appointment yesterday to shop for wedding dresses. Her consultant was Taylor B. Things started off okay, but quickly went downhill. We asked for certain dresses to be pulled for her to try on and hardly any of them were pulled. We had to ask numerous times for Taylor to get them. When my sister did like a dress, we asked could it be ordered in white, her response was always no. She never offered to check. I knew better and looked the dresses she lik... read more
Business response:
Hi Tessa! Thank you for taking the time to share your feedback of your experience with your sister on our store. We apologize that you did not have that magical moment when visiting. We understand that you have gone elsewhere, however we would love a chance to get more feedback on how we can improve our brand based on your experience. Please email us at DBCares@dbi.com (Attn: Lexington Location / Steven E.). Thank you, Steven E..
I am extremely dissatisfied with my experience here this evening. I took my niece here to look for her upcoming prom dress, which was a waste of time. An older lady was horribly rude to us multiple times, we had absolutely no assistance, & were treated as if we weren’t even there. With no help from staff we ourselves found the perfect dress for her on the $99 clearance rack. As we were checking out the dress rang up to be $999.99. When we mentioned it was on the $99 rack we were told it was in the wrong place & that was that... read more
Business response:
Hello Brittany, we apologize for not providing exceptional service during you visit. We are sorry to hear that the gown you were interested was placed in the wrong price rack. we do apologize for the frustrations that we may have caused because of this. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
this bridal place wasnt helpful, they treated blk people funny and when you ask questions some of them gave you an answer like they didnt want you to ask any questions. their customer service skills was very rude.
Business response:
Hello Azarain, thank you for sharing your experience with us. Here at David's we celebrate all genders, races, creeds, sizes, budgets, etc. We are sorry to hear that you felt like this during your visit. We will be sure to address this with our Lexington location. Any form of discrimination is not welcome in our store. We would love to have you back to provide you with a much better experience. Feel free reach out to us at dbcares@dbi.com( Att: Columbus). Best wishes, Steven E
Very Unprofessional,Very Rude....No one helped us and I feel that I was discriminated against because of my color....
Business response:
Hello Kasandra, thank you for sharing your experience with us. Here at David's we celebrate all genders, races, creeds, sizes, budgets, etc. We are sorry to hear that you felt like this during your visit. We will be sure to address this with our Lexington location. Any form of discrimination is not welcome in our store. We would love to have you back to provide you with a much better experience. Feel free reach out to us at dbcares@dbi.com( Att: Columbus). Best wishes, Steven E
Horrible help. Dirty and broken dresses. They didn’t have much sizes to try on. Plus our lady ordered the wrong dress for all 6 of my bridesmaids. Everyone makes mistakes,but she was no help from the start.
Business response:
Hello Temisha, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you and your party. We will be sure to share your experience with our executive team, so that we can minimize the mistakes that we make. Thank you for taking the time to share your experience with us, Steven E.
Absolutely most stressful unprofessional rude customer service experience in my life . I work customer service so I have no shame is saying so . Everything from the beginning was awful rude staff, not helpful with questions and concerns , they rush you . I had some hope for alterations but hahaha joke was on me . They called the day before my wedding to tell me my dress wasn’t ready and they had not started alterations , they started them at 12 o clock the day before my wedding I was scheduled to pick the dress up at 1:30 pm... read more
Frequently asked questions about David's Bridal Lexington KY
How is David's Bridal Lexington KY rated?
David's Bridal Lexington KY has a 4.7 star rating with 4,534 reviews.
When is David's Bridal Lexington KY open?
David's Bridal Lexington KY is open now. It will close at 7:30 p.m.