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David's Bridal Lexington KY
- Retail
- Lexington, KY
About this business
Location details
111 West Reynolds Road Ste 130, Fayetteville Town Center, Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
RecommendedI took a special needs young lady to this dress shop. The four white ladies at the desk when you first enter the store wouldn't help us at all. I didnt make a big deal about it we just went on in and decided to help out self's. we pulled all of out own dresses and didnt have help with the dressing rooms.. she did find a beautiful dress here. I dont think I will return to this location
Business response:
Hello Re-Re-Re. We are deeply sorry for manner in which our staff member interacted with you and the young lady who ac-complied you during your recent visit. Our top priority is to ensure that all of our guests are well taken care of and it does not sound as though we accomplished that. We will be sure to address your concerns with our stores management team so that we can grow from it. Thank you, April B.
My sister in law and I spent all day today shopping around for dresses for an upcoming cruise. We get it: we aren't the "dropping thousands of dollars" client that they usually see. However, that should not impact the service received - or lack thereof in this case! No one knew what we were there to shop for because never once - I will say that again: not one single time - did we get acknowledged by a staff member. And they were not busy in the least. Four girls were gathered around the podium at the entrance and not a singl... read more
Business response:
Hello Stephany. We cannot apologize enough for the service you received during your experience with David's Bridal. Our goal as a company is to provide exemplary service to all of our guests and it hurts us when we hear that we did not accomplish that. Thank you for sharing your feedback. We will be sure to address your experience with our store team. Thank you, April B.
We made an appointment 2 weeks ago and told them that there would be 6 bridesmaids coming. We also told them that the wedding will be May 11th 2019. They called the day before the appointment to confirm and asked if we only had one bridesmaid. They also thought that the wedding was next May. When the bride told her that we had 6 instead of 1, the woman said that they are very busy and would “try” to accommodate us. She claimed that it was wedding season and that Saturday’s are very busy for them. Even though we made an appoi... read more
Business response:
Hello Hannah. We would like to apologize for the lack of communication you had from our store. We strive to keep our guests well informed every step of the way, and unfortunately we did not provide that for you. We will be sure to address your experience with our store management team to ensure it will not happen again. Thank you, April B.
I had a very bad experience with an employee in the alterations department. My consultant, Taylor, was wonderful! I had a very good experience trying on the dresses and she listened to me on what I did and did not like. I ended up purchasing my dress that day in March. My dress is beautiful and fit perfectly! The only alteration that was needed was a small bustle for the small train on my dress. I had then scheduled an alterations appointment for late June or early July. Problem #1, I was told that alterations would be inclu... read more
Business response:
Hello Katlyn. We are deeply sorry for manner in which our staff member addressed you to during your recent visit. We will be reaching out to the management team in regards to your feedback to assist with training and coaching opportunities for the staff. While we were upset to hear that our team did not meet expectations, we are very glad that Melissa and Valerie we able to step in to assist you with your concerns. If you may need any further assistance do not hesitate to reach out to us again. Thank you, April B
Jessie was so patient and was very in tuned in to what we were looking for when we couldn't really pinpoint it ourselves.
Business response:
Hello Lisa, thank you so much for sharing. We are excited to hear Jessie was able to make your visit a special one. Best wishes. April B.
Good place to go if you like being ignored and having to deal with a bunch of bitchy cunts!
Business response:
Hello Layne. We would like to apologize for the less then professional service you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you for your feedback, we will share it with our management team. Best wishes, April B.
I am a bridesmaid. The bridal party was rushed be finished by 3:00 p.m. and we weren't scheduled to be there until 3; we happened to get there early. I was fortunate that the 1st dress I tried on fit very well because that's the only one I had time to try on. If it hadn't had fit, I would have had to come back by myself to find other a different dress.
Business response:
Hello Angela. We are deeply sorry that you felt rushed on your recent visit to our store. We want every guest to fully enjoy their time with us, and apologize that you were not able to do so. Thank you for sharing your feedback. We will be sure to speak with our team so that we can grow from this. Thank you, April B.
I had made an appointment over a month ago for my bridesmaids to be fitted for their dresses. Our appointment was at 12:30pm. We got there at 12:30 and it was so crowded my girls were told they would have to share a dressing room and go one at a time. What’s the point of making an appointment?! Also we were told we only have 7 days to pick up the dress! As a buisness you shouldn’t tell someone who picked you to do buisness with they only have so many days to pick up their “paid in full” dress! I’m not pleased with David’s at... read more
Business response:
Hello Jennifer, thank you so much for providing a review of your experience with us. We sincerely apologize for the service you received during your visit. It is our mission to provide the type of experience our guests desire. We will utilize your feedback to improve our service in store. If you would like to forward additional details to improve our service, please email dbcares@dbi.com (Subject Attn: Ross A.) Thank you and have a great time at the event. Ross A.
The only reason I gave this place a 2 instead of a 1 is because I did find my dress there. The first time I went there the girl at the front desk was very rude and unwelcoming. Thankfully that day I had a very nice lady help me try on wedding dresses and was very patient and helpful. When I went to pick up my dress, I had made an appointment for my bridesmaids to try on dresses. The older lady was rude and we all felt very rushed although we hadn’t been there long at all, and I had made an appointment a week in advance so I ... read more
Business response:
Hello Shelby, thank you so much for reaching out to us. We are very sorry for the service you received during your visit. Our stores are not self-serve facilities and we would like our consultants to give guests the support to make such special decisions. We apologize you did not receive the type of service we strive to provide. We would love for you to return with a seasoned stylist in another location for a better experience. If you are interested in scheduling a return appointment, please email dbcares@dbi.com (Subje... read more
Frequently asked questions about David's Bridal Lexington KY
How is David's Bridal Lexington KY rated?
David's Bridal Lexington KY has a 4.7 star rating with 4,534 reviews.
When is David's Bridal Lexington KY open?
David's Bridal Lexington KY is open now. It will close at 7:30 p.m.