This profile has been claimed by the business owner or representative.
David's Bridal Lexington KY
- Retail
- Lexington, KY
About this business
Location details
111 West Reynolds Road Ste 130, Fayetteville Town Center, Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I wasn’t pleased with the service my daughter received.
Business response:
Hello Lisa. We are deeply sorry to hear that your daughters recent visit left you feeling uncertain. We at David's Bridal strive to create a wonderful experience for all of our guests and we did not live up to that standard for you. We would love to have her back for a more personal experience. If you would like to do so, please email us at Dbcares@dbi.com (Attn: Ross A) so we can set up a comeback appointment for you. Thank you, Ross A.
For over a month, I have been waiting for my mother of the bride dress to arrive. Well guess what - it hasn't because the wrong dress was ordered. It does not matter how business the store was that day - it is the sales associates' job to confirm that the correct style number for the dress was entered into the system. Now , I've been told that i have to wait another month for their mistake to be corrected. At this point, my search will continue and if i find something, I will demand a refund.
Business response:
Hello Sherry, We are terribly sorry for the experience you encountered with our Lexington location, and would love to assist you further in finding the correct style. Please feel free to contact us at dbcares@dbi.com, (attn: Store Location/City) if we can assist you further. Humbly Yours, Jill K.
I set my January 20th appointment in December. I arrived on time to my appointment met with my consultant and started looking for dresses while i waited for my wedding party to show up. My experience was short changed by the srore beinf extremely over crowded . Over crowded is an understatement. I was expected to stay in my changing room and my guest crowd around the door. How in the world was we supposed to see the dress. I happy to say I said yes to a dress and a beautiful crown. But plese look into your over booking. Brid... read more
Business response:
Hi Stephanie, congratulations on saying yes to the dress, how exciting! We can?t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we?re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Ross A.). Best wishes, Jessica H.
Not as many dresses in stock as I thought would be there. Definitely not enough workers to help all the women, my consultant should only be focusing on me and not another bride. Each bride should have their own, so that they get enough help. I did however find a few dresses that I liked and where added to my wish list which I have no clue where it’s at. Not sure if it’s on line or at the store. I was never told.
If you walk in the door and your dress assistant is Shelbee, turn around and walk out. She was not helpful or pleasant at all. She kept disappearing during my fitting. I always had to ask her for assistance with clipping the dresses. She never took the initiative to help at all. My family that was with me carried my dresses that I picked out around until one of the other employees felt sorry for us and came to hang them up for me. I had to ask for my measurements to be taken. She acted like I was bothering her. Not a great ... read more
Oh my goodness AWFUL! Grumpiest staff ever working for such a precious celebration of happiness and love. FELT SO WEIRD. Walked in and they had no idea wh I i was because apparently I wasn’t in the books - then magically later they found my name. I was on the appointment schedule after all. (Of course I was, I confirmed about 50 times theoigh text and online). Told them what I was looking for and the lady helping me brought out the most hysterical ugliest (exact opposite) dresses of what I was looking for. 28 minutes afte... read more
Business response:
Hello Katy, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we meet that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. If you are interested, please email us at dbcares@dbi.com(Attn Steven E.) Thank you, Steven E
The older lady was in a rush and just trying to get us out. She put back the wedding dresses that we picked for the bride to try on. She put the veil on for finishing touch but in a rush snatched it off when done.
Business response:
Hello Nichole, we are sorry to hear that your experience with us fell short of your expectations and that our staff did not seem attentive. We would love for you to come back and visit us, perhaps at a different location, so that we can provide you with the time and attention that you deserve! Should you decide to schedule an appointment, or if you would like to provide us with any additional details about your experience, please send us an e-mail at: dbcares@dbi.com (Subject: Attn: Ciara D. ? (Insert City/Store Location)). ... read more
"Where customer service is our priority" unfortunately they've confused "priority" with "means absolutely nothing". I was gifted two zip up hoodies for my wedding day, unfortunately they didn't fit. I stopped by the Lexington location to exchange them, they informed me that because my wedding day had already passed (even though I was still within 30 days of the items being purchased) they would be unwilling to do anything for me. I'm disgusted that after purchasing my wedding dress, flower girl dresses, maid of honor dress, ... read more
Business response:
Hello Michelle. We are very sorry to hear your experience with us was less than satisfactory. Please feel free to email us at dbcares@dbi.com (Subject: Attn Ciara D.) to discuss this matter further. Thank you, Ciara D.
I purchased my wedding dress and everything to go with it from here. I booked my alterations appointment and my dress still didn't fit right with my wedding being next week and living three hours away the lady was very nice and fixed it that night, however they charged me an additional $50 on top of the $175 I had already paid for alterations. I felt like it wasn't my fault that it was wrong and I shouldn't have had to pay anymore. I will probably never go back.
Business response:
Hello Sha. We apologize that you are not pleased with the price of your alterations. We would appreciate the chance to rectify the situation. Please email us at dbcares@dbi.com (Subject: Attn Ciara D.) Thank you, Ciara D.
Frequently asked questions about David's Bridal Lexington KY
How is David's Bridal Lexington KY rated?
David's Bridal Lexington KY has a 4.7 star rating with 4,534 reviews.
When is David's Bridal Lexington KY open?
David's Bridal Lexington KY is open now. It will close at 7:30 p.m.