This profile has been claimed by the business owner or representative.
David's Bridal Omaha NE
- Retail
- Omaha, NE
About this business
Location details
535 North 98th Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I am very disappointed. I bought 2 hair pieces from the Omaha David's Bridal a month ago with a wedding date if April 29. Still have not received my second hair piece that I was trying to get in time for my hair trial and am still waiting for it. found out yesterday that it was never ordered or they had sold it to another bride yesterday morning. so my next hair trial is Tuesday and need it by then. can someone help me get my item I purchased to me?!?!?!. very frustrated.
Not at all impressed with this store! My stylist was nice, polite and respectful. If you're a bigger gal and looking for a $99 dollar dress, I wouldn't recommend going to this store! I went in with a budget and ended up spending way over my limit. Spent $600 dollars on a dress and had to pay for a bridal bag for the gown. Insane, considering I had just bought a $600 dress, you would think the bag would be included. Nope. Be aware of alterations, one of my bridesmaids dresses was kept to be cleaned, got it today 3/19/2019 and... read more
Business response:
Hi Melissa, we are sorry that your visit with us did not meet your expectations. We want to thank you for taking the time to provide us with this feedback as we appreciate it immensely as it allows us re-evaluate current procedures so that we can make the proper adjustments to ensure better customer service for the future. Your feedback has been shared with the appropriate teams so that we can improve the customer experience moving forward. Thank you, April B.
When we were there the customer service was terrible. We had an appointment and the lady that was supposed to be helping us kept disappearing. We basically did everything ourselves. Then they told us we needed to hurry and buy our dresses so we would get them in time. So I bought mine as soon as possible. Well my friends that waited got to pay $128 for the same dress that I paid $170 for and they dont price match so I'm just stuck paying that amount. I was going to do my alterations there but I dont want to give them anymore... read more
Business response:
Hello Andrea, we are sorry that you did not receive more assistance and your experience was less than satisfactory. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. Our team will be reaching out to the management team in regards to your feedback to assist with training and coaching opportunities for the staff. Thank you, April B
Absolutely HORRIBLE service. My mom and I were both looking for dresses for my brother's wedding, me a bridesmaid and her a mother of the groom. The store was staffed with approx 4-6 people (that we could see) yet there was only 1-2 that were helping with everyone that came in, which meant that no one was getting much personal service. While they stood around talking, we had to pull our own dresses, try them all on with little assistance, and after all that, ended up paying full price for the off the rack dresses. The only ... read more
Business response:
Hello Angela. We are deeply sorry that we fell short of your expectations during your recent visit to our Omaha location. We want every guest to fully enjoy their time with us, and apologize that you were not able to do so. Thank you for sharing your feedback. We will be sure to address your concerns with our management team so that we can ensure a better experience in the future. Thank you, April B.
Most terrible customer service I’ve ever encountered. No wonder they’re going bankrupt.
Business response:
Hello Jenna. We cannot apologize enough for the service you received during your experience with David's Bridal. Our goal as a company is to provide exemplary service to all of our guests and it hurts us when we hear that we did not accomplish that. Thank you for sharing your feedback. We will be sure to address this with our team. Thank you, April B.
Not only was my dress screwed up between two alterations appointments within TWO weeks of my wedding, I opened my dress the morning of my wedding and there was a RED LIPSTICK looking mark on my dress. Thank goodness it wasn't insanely noticeable enough to ruin my day, but seriously! COME ON!!! I feel like got overly charged on my alterations anyways and then this! I was in there so many unnecessary times and wasted so much time and from the sounds of money of overly done alterations! UNACCEPTABLE! Plus, every time I called... read more
Business response:
Hello Amber. Thank you so much for providing feedback regarding your experience at our Omaha location. We are deeply sorry for the less than quality service you received on your visit. Our top priority is to ensure that all of our guests are well taken care of and it does not sound as though we accomplished that. We appreciate your feedback and will be sure to address your concerns about which areas need some improvement so that we can provide you with a better experience in the future. Thank you, April B.
Horrible experience!!! Staff was rude and met with attitude. They let us know they were needing to be in physical therapy because they had to pull wedding dresses off the rack?! We couldn’t look at dresses only what they wanted to pick for you. Then there were no chairs for friends and family to sit in while watching the bride try on a limited amount of dress choices. It is supposed be fun looking for THE dress but NOT at this store!!! Would go anywhere else!!
Business response:
Hello Jennifer. We would like to apologize for the less then professional service you received on your recent visit. Our top priority is to ensure that all of our guests are well taken care of and it does not sound as though we accomplished that. We will be sure to pass along your feedback so that our team can grow from it. Thank you, April B.
I was told by sales consultant on 3 different occasions that as long as I ordered by the end of August, my bridesmaids dresses would be in time for my wedding on October 6. We went today, July 7 to order and was told they could not be in until November. They did offer an apology and suggested I change colors! Thanks to Bridal Traditions for saving the day!
Business response:
Hello Nikki. We would like to apologize for the miscommunication you had from our team. We strive to keep our guests well informed every step of the day, and unfortunately we did not provide that for you. We will be sure to share your experience with our team to ensure it will not happen again. Thank you, April B.
I understand you are saying you “have no record” of one of my bridesmaids placing their dress order with you on March 11th between 2-4pm. I have offered to provide the style number, amount paid, and color of the dress but you have declined needing that information. Unfortunately my bridesmaid isn’t able to find her receipt and she paid $170 in cash. I suggest you watch your video from that day or look up the item sales in your system. It took the lady almost an hour to check us out and she seemed like she had no idea what sh... read more
Business response:
Hello Pamela Sherbon. We would like to apologize for any frustrations that we may have caused you. We would like to look further into your situation and help find a resolution to your issue. Please email us at Dbcares@dbi.com (Attn. Steven E), so that we can gather more information and further assist you. Thank you, Steven E
Frequently asked questions about David's Bridal Omaha NE
How is David's Bridal Omaha NE rated?
David's Bridal Omaha NE has a 4.6 star rating with 5,032 reviews.
When is David's Bridal Omaha NE open?
David's Bridal Omaha NE is closed now. It will open tomorrow at 10:30 a.m.