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David's Bridal Omaha NE
- Retail
- Omaha, NE
About this business
Location details
535 North 98th Street, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Never have I been treated so rudely and unprofessional in a customer service environment. As the mother of the bride arriving first they the staff were only concerned about a confirmation to the appointment my daughter set up. Come to find out if never confirmed and they were not willing to help and could have cared less that we would go to another bridal shop to spend our money. By the way I called another local shop who got us in within 25 minutes of when we were suppose to be at David's Bridal and they were the exact exp... read more
Business response:
Thank you so much for reaching out to us Chrissy. We apologize for the service received in store. This is not the way we would like to treat our guests. We take these matters very seriously and would like to formally apologize for the service you received. Our mission is to provide friendly reliable service and great atmosphere for all guests. Again we would like to apologize our associates were not able to help the way we know we can. If there is anything we can do to help make your event a special memory please email... read more
The customer service is horrible, everyone in there was complaining!!! I feel like they really shop for the most unfriendly and unhelpful people they can find to.hire.
Business response:
Hello Andrea, We are so sorry to hear that you feel this way, and would love to ensure you are celebrated as you deserve. We value your time and feedback, and will be working to improve our location for future visits. Please feel free to contact us at dbcares@dbi.com, (Attn: Store Location/City) so we can speak with you further regarding this matter. Humbly Yours, Jill K.
Just received a phone call from you guys. Was told I need to pick up a dress. I am from Davenport, IA and picked up my dress three weeks ago in Davenport. When I called back to the store after listening to an unpleasant voicemail from the manager, I was greeted by a friendly associate, then was transferred to a manager who was extremely rude. It clearly was a mixup and I did not appreciate the attitude.
Business response:
Hello Tayler. We apologize for the misunderstanding. We will be sure to address this issue with the management team. Thank you for reaching out to us. Best wishes, Steven E
Overall it was a decent experience but I few things were a little annoying. My appt was at noon so I showed up at 11:50am and walked in the door I was quickly pushed out and said they did not open till noon and doors should have been locked. They were all just standing around so they could have just let us in at this point to look at dresses and not helped us till noon. Just came off very unprofessional. My gal was nice and young. I don’t think she had a lot of experience but I was ok with that. I did however not like how sh... read more
Only helpful when you’re handing them money. Bought $600 worth of dresses from them in the past but it doesn’t matter unless you’re there to buy more. Also when someone calls beforehand to make sure about something, don’t waste my time to drive there and then tell me no when you already told me yes on my question. Totally wasted my time today.
Very rude staff. Hated my experience. I will NEVER go back, Davids lost out on not only my wedding dress and bridesmaids, but 3 other weddings as well. You can count on me making sure no one that I know or care about is EVER treated with the disrespect that we were.
Business response:
Hello Sue. We would like to apologize for the less then professional service you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you for your feedback, we will be sure to notify our management team with your concerns. Best wishes, Ross A.
Worst experience EVER! Showed up on time for bridal appt. they were packed with prom girls! Waited 15 min. Said they'd be with us in a minute Waited another 15 minutes they said they would be with us in a minute. After 40 minutes of waiting I had to get firm to get any help! We pulled all the dresses our associate did nothing but go in the room with my daughter to help her put on the dresses yet she made the commission. Then I called to pay for the dress and veil and they only charged me for the dress didn't realiz... read more
Business response:
Hello Heidi, thank you for taking the time to provide us with your feedback. Your response will be used in training and coaching to ensure we do not fall short of exceptional service in the future. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you again for your feedback, we will share it with our management team. Best wishes, Ross A.
Had my dress altered for $500. The lady doing it was complaining about how much tule my dress had and pretty much called me fat. Way to go Davids bridal
Business response:
Hello Taylor, we are very sorry to hear that you were disappointed with your experience. We understand alterations can be very expensive. If you have any questions about our inventory please email dbcare@dbi.com (Subject: Attn Ross A) Thank you. Ross A
I went to try on bridesmaid dresses....however my very best friend was trying on wedding gowns....our consultant was nice enough...but sweet baby jesus there was barely room to walk sideways in that place!!! Why have SO MANY appointments at once?? It was ridiculous!! Peoples tiny children wondering around...complete chaos!!!! No where to park either....and speaking of parking....last year my sister in law was there to try on bridesmaid dresses....she FELL IN THE PARKING LOT BECAUSE OF A HUGE POT HOLE IN A HANDICAP SPOT.....d... read more
Business response:
Hello Carrie, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ross A City/Store Location). Best wishes. Ross A.
Frequently asked questions about David's Bridal Omaha NE
How is David's Bridal Omaha NE rated?
David's Bridal Omaha NE has a 4.6 star rating with 5,032 reviews.
When is David's Bridal Omaha NE open?
David's Bridal Omaha NE is closed now. It will open tomorrow at 10:30 a.m.