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David's Bridal Rockford IL
- Bridal
- Rockford, IL
About this business
Location details
Perryville Crossings, 713 South Perryville Rd., Rockford, IL, 61108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
For how much people spend on your store I would think y’all would have better service than what I dealt with. Year ago when I went in to find a dress my cousin helped me in and out of dresses more than the stylist did, she helped me one! Kept disappearing and wouldn’t see her for a good 10 minutes every time. We had to grab a majority of the dresses I wanted to try on also, you’re lucky the dress I badly wanted was a David’s Bridal only style. THEN few months later came my bridesmaids turn and holy crap I didn’t think servic... read more
Business response:
Hello Ash, thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
Saturday my fiancé & I visited this store for the first and definitely last time. Only 1 girl was trying on a dress, at least 5 women working and absolutely no customer service. 2 women seated at table upon entry due to scratch off promotion, yet I had to ask for one & explain what it was. 😳 Not one employee assisted us, acknowledged us as we entered or while leaving. They did seem quite busy talking amongst themselves tho. Anyone interested I’ve shopped at 2 other shops in town that carry beautiful dresses, better customer... read more
Business response:
Hello Gini, we are so sorry to hear that you are disappointed with your visit with us. We cannot apologize enough to hear of your recent experience at our Rockford location. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
I want to publicly thank David's Bridal for saving the day. The bridesmaids dresses looked fabulous. As for the house of brides in Schaumburg, I will be letting everyone I know you stranded us without bridesmaids dresses with less than 2 weeks until the wedding. I never want to hear the phrase "don't worry. They'll be here" ever again.
I was just there after being pushed to make a hair piece appointment at a bridal expo even though I had a dress. I went in excited to use a coupon and find some good veils and hair bling, only to be asked if I even had an appointment. I was shown where everything was with minimal help. Later, I got a text from David’s Bridal saying “sorry we missed you! Let’s reschedule!” Just felt like I wasn’t a valued customer.
Had some extra time this morning, so I dropped in to David's Bridal in Rockford. Talked to the sales person and told her that I was basically a terrified newbie (older bride) who didn't know what I was doing. Asked if someone had time to see me today, or if I should make an appointment to come back. She had me fill out a paper with my contact information and then proceeded to walk me over to an aisle of bridal dresses. Told me to look around and started to walk off. I stopped her and said to her I don't know anything about w... read more
Business response:
Hello Kristina, We are terribly sorry to hear that you feel this way, and would love the chance to ensure you are celebrated as you deserve. We want you to know that your feedback is taken very seriously and we will be working to ensure improvements are made. If you would like to contact us at�dbcares@dbi.com, (Please add Subject- Attn: Christina G. - Store Location) we would be happy to speak further. Thank you, BrittianyD.
Horrible experience! From the moment we walked in the door the staff was very unwelcoming & rude. The girl at the front desk had attitude on the phone & in person. Made you feel like you were an inconvenience though we had an appointment. She had called a stylist to come up to start our appointment but declined because she was leaving at 6 (it's was 4:40) & was tired, hungry & her feet hurt & still hasn't had a break. So the next available stylist was still with an appointment & will be with us when she's done. We asked ... read more
Business response:
Hello Allison, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. We hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). We will be sure to... read more
Incredibly disappointing, staff was rude and disorganized. I went in to order my bridesmaid dress, the saleswoman was unable to find my bride. Unpleasant experience, I would have much rather have spent my $200 elsewhere.
Business response:
Hello Court Marie, We are terribly sorry for the confusion on our end, and would love the chance to improve future visits with David's Bridal. If you would like to contact us at dbcares@dbi.com, (Subject- Attn: Ciara D.- Store 204) we would be honored to speak with you further regarding this matter. Humbly Yours, Jill K.
Your customer service is TERRIBLE! Twice you have canceled an order with out telling me! Twice I have had to reach out to you guys about an order and both times you tell me you had to cancel due to stock issues. Again, both times you failed to tell me. My best friends wedding is next month and I ordered this dress 2 months ago! You took my $$ but where is the dress? Well just found out you canceled my order with out reaching out me! What the hell am I going to do now for her wedding? I am pretty sure I heard Davids bridal is... read more
Frequently asked questions about David's Bridal Rockford IL
How is David's Bridal Rockford IL rated?
David's Bridal Rockford IL has a 4.7 star rating with 2,233 reviews.
When is David's Bridal Rockford IL open?
David's Bridal Rockford IL is closed now. It will open at 10:30 a.m.