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David's Bridal Rockford IL
- Bridal
- Rockford, IL
About this business
Location details
Perryville Crossings, 713 South Perryville Rd., Rockford, IL, 61108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I gotta be honest my first time in the store same day I put my gown on lay away. They young lady that helped us I felt bad for. the rest of the chic's were snotty. The day I went to pay my dress off the chic who rang me up wasn't very nice to me at all. She told me they wouldn't steam my dress if I didn't get my alterations done there (which I could careless). Let tell ya tho today I picked up 2 of my bridesmaids dresses and ordered the third, today they we're nice. So to the 3 ladies who treated us with dignity and res... read more
Literally nerve wracking. They didn't tell us that our dresses would take almost 6 months to come in, and the wedding was in 6 months. After multiple phone calls we finally have our dresses a month before the wedding. They also didn't call to tell me my dress was in until after it had already been picked up. The entire process right up until the actual check out and getting our dresses in was great. After that, we've had nothing but problems. I am highly disappointed, and will not return to a David's Bridal in the future.
Business response:
Hello Savana, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ciara D). Best wishes. Ciara D.
To say I am disappointed with Davids Bridal in Rockford, IL would be an understatement. I chose to have my bridesmaids get their dresses from Davids bridal because with all of them living in different places, it was the most convenient seeing as they have Davids bridals close to all of them. I chose to do a lace dress style F17063 for two of my bridesmaids because it is a beautiful dress, and the other 3 all have matching ones, just shorter. My sister went to go pick up her dress because she received the email saying her dre... read more
Business response:
Hello Jaymie, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. CiaraD) Thank you.
I wasn't to happy with the young lady that was assign to assist me finding my wedding dress she gave me dresses that was 2 small and I told her I could not fit that size also she showed no concerns in helping me find my dream dress attitude was very noticeable my godmother found the perfect dress for me at David's Bridal the young lady did not do her job
Business response:
Hello Angelina, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ciara D). Best wishes. Ciara D.
Horrible customer service, will never go back to this store. The workers are very rude and are not willing to work with you.
I made my appointment online but there was no record of it the day I arrived despite getting conformation emails. The store was cramped and messy, my consultant was slightly uninterested in my party and left before my appointment was over. Several of the dresses I wanted to try on were not in the store or wss told were discontinued. Needless to say, I didn't say yes to any dress there!
Business response:
Hello Stacey, thank you for taking the time to provide us with your feedback. We are very sorry to hear you were unsatisfied with your experience. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn Ciara D). Best wishes. Ciara D.
The bathrooms were dirty and I asked for an all lace dress to try on and they did not bring me what I asked. My daughter went and picked off of the racks and found 4 right away. Thanks to my daughter, I found something close to my dream dress.
My daughter and I went in the Rockford store on a Saturday to look at a dress they had on their web site. After showing the clerk the dress she wanted we were told they did not have the dress. As we were pulling sizes of a similar dress to try on (to get an idea of size) the clerk says the original dress cannot be ordered. Long story short, I went home and ordered the dress and it was delivered on Thursday! I felt like they didn't want to deal with us
I am very very disappointed. I bought my daughter's wedding attire from David's Bridal for my daughter in 2009. I was not satisfied with the customer service,they tried to make my daughter buy a bra before she could try on the dress. They didn't call when the dress arrived, My daughter also bought 3 bridesmaids dresses and 2 flower girls dresses . I was so mad at the way we were treated I said I would never come back again. Here I am 6 years later another daughter is getting married , I go to look to see what new dresses wer... read more
Frequently asked questions about David's Bridal Rockford IL
How is David's Bridal Rockford IL rated?
David's Bridal Rockford IL has a 4.7 star rating with 2,233 reviews.
When is David's Bridal Rockford IL open?
David's Bridal Rockford IL is closed now. It will open at 10:30 a.m.