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David's Bridal Sioux Falls SD
- Retail
- Sioux Falls, SD
About this business
Location details
4004 West 41st Street, Sioux Falls, SD, 57106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I am very unhappy with my David's Bridal experience. I was in the Sioux Falls store on March 7th and fell in love with a wedding dress that I bought (and paid for in full) that same day. Unfortunately, my dress had to be special ordered and I was told it should arrive at the store in early April and I would be contacted with updates... here we are, May 18th and I still have not been contacted about my dress. I texted their 'Expert Stylist' number as designated on their website and after some messaging I was told my dress had... read more
RecommendedThe stylist we got was nice some of the other staff had some work to be desired on customer service. You need to add a seat/ bench in the dressing along with a mirror. It is nice to see what you look like before walking in to a crowded room trying to fight to look at a mirror.
Business response:
Hello Jenny. Thank you so much for providing feedback regarding your experience at our Sioux Falls location. We appreciate your feedback and will be sure to share your concerns about which areas need some improvement so that we can provide you with a better experience in the future!. For further assistance, please do not hesitate to reach us at dbcares@dbi.com. Thank you, DBI.
The day i went to go pick out my dress i got there about 15 minutes before my appointment. 2 of their staff members refused to take my appointments because they wanted to go to lunch. I tried to be understanding, because i was early. But, they told one girl she had to take me because it was too busy for her to take an early lunch and the appointment got worse from there. She didnt take into consideration what i wanted at all. She brought me strapless dresses and ball gowns when i specifically told her i didnt want that. We t... read more
The WORST customer service ever!! The “stylist” we had an appointment with was late “coming back from lunch” at 3 in the afternoon. Was not helpful at all. The store is so dingy and gross and looks run down. Ended up ordering bridesmaid dresses anyway and oh my gosh can we just say what a disaster!!! Was given false information and the manager, Kim, was the snottiest worst person I’ve ever dealt with in retail. Ever. And this is just my experience...there are 5 other girls part of this bridal party trying to get dresses. No ... read more
Business response:
Hello Rachel. We would like to deeply apologize for not providing you with better service, and poor conditions of the facility during your visit. Our top priority is to ensure that all of our guests are well taken care of and it does not sound as though we accomplished that. We have since to address the concerns that you have brought to our corporate team to improve the customer experience. Thank you, April B.
my appointment was at 1030 took my stylist till 11 to even acknowledge I was there. fun tip for you guys if a girl measures at a 24 or higher don't bring her a 14 to "try on" it's impossible. took my stylist 45 mins to bring me a dress. literally broke down in the dressing room. felt judged and unwanted. Was scary enough as a bigger girl going into a bridal shop, and then to be treated this way... Was uncalled for and ridiculous! so thanks davids for making what's supposed to be the happiest time in my life the absolute wors... read more
Worst shopping experience I have ever had. Went bridesmaid dress shopping with my future sister in law and fellow bridesmaids. Associate was extremely rude, not helpful at all, and tried rushing us out the door after only being there for 20 minutes. Spent $800 on dresses and never got a thank you. Will never shop at this store or recommend it to anyone searching.
Business response:
Hello Jaden. We would like to apologize for the less then professional attitude you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with an awesome experience. Thank you for your feedback, we will share it with our team to ensure a better experience in the future. Thank you, April B.
First of all the curb side appeal is awful and it goes downhill from there. I had a wedding dress appointment and the gal that helped us was friendly, but I was very dissatisfied with only being able to try on dress sizes that were my size and larger. When I went to other bridal galleries they let me try on any dress and just clipped it so I could get a feel for it. So all the dresses that were given to me were not cute. � I also made the mistake of getting my bridesmaid dresses through you guys. One of my bridesmaids had... read more
Business response:
Hello Christa. We would like to apologize for the less then professional service you received on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you for your feedback, we will be sure to address it with our management team. Thank you, April B.
Associates are rude and make you feel stupid... I also ordered 5 necklaces for my bridesmaids the day I bought my dress. I paid for them on the spot along with mine. I never received my necklaces as they said I’d get a call when they had all of them in stock in the store. I called about them today because my wedding is July 28th. They said I took them the day I bought my dress (which I didn’t) I still have everything in the same bag as when I left there... they then told me they will not refund me my money nor give me neckla... read more
Business response:
Hello Jordan, we apologize for your frustration. We would like to reach out to you regarding the details of your store visit. If you would like to discuss anything further please email dbcares@dbi.com (Subject: Attn April B City/Store Location) Best wishes. April B.
Customer service is everything I got pointed in the direction of my size dresses then the sales girl went back to the front desk and stated visiting so I left and went to bridal gallery and got great service
Business response:
Hello Vivian. We cannot apologize enough for the service you received during your experience with David's Bridal. Our goal as a company is to provide exemplary service to all of our guests and it hurts us when we hear that we did not accomplish that. Thank you for sharing your feedback. We will be sure to address this with our team. Thank you, April B.
Frequently asked questions about David's Bridal Sioux Falls SD
How is David's Bridal Sioux Falls SD rated?
David's Bridal Sioux Falls SD has a 4.6 star rating with 2,289 reviews.
When is David's Bridal Sioux Falls SD open?
David's Bridal Sioux Falls SD is closed now. It will open tomorrow at 10:30 a.m.