DBS Repair

Matthew Knutson 

on Google

6 months ago

I recently had a very disappointing experience with DBS due to their failure to follow through on key promises and miscommunication about the feasibility of their proposed solution. My home in St. Paul is older and has a sewer line near a foundation wall that is bowing inward. This issue had previously caused the waste stack to bend. After receiving multiple bids with different strategies for preventing further wall movement, I ultimately chose DBS. I based this decision on several key assurances they provided: - A 75-year... read more

Robert Stoffel 

on Google

2 months ago

Overall, great experience! The salesperson did a great job explaining the options, and the communication before and after was prompt. After paying half of the invoice, we were provided a one week window that was ~2 months out. That notice said that we would get notified 2-3 weeks out for the exact day and time. Well, we didn’t hear from them until Monday morning of that planned week when the technician was 15 minutes away. The technician was super kind and understanding when we said we weren’t expecting them on the first ... read more

Hide39 

on Google

a month ago

Andy did a great job of showing and explaining their products and services for our crawl space encapsulation and partial basement finish. So far, we just did the crawl space encapsulation and it turned out great. Lawson and team did a great job, even did the added foam insulation around the entire basement which we had asked for so they wouldn't have to do that when doing the 2nd part of the basement. Only reason removing one star was some issues with communication around when they were scheduled to come do the work, which w... read more

Hans Ostergaard 

on Google

2 months ago

I’ll write a new review after the come and actually do the work they promised. Twice now they’ve cancelled appointments. They have half my money which I gave them over 3 months ago. I have a friend that this same thing has happened, and they are also still waiting for their work to be done. 7/25 I'd give 3 1/3 stars if I could only because of how things were handled early on. OK, after posting my first review they contacted me a few days later in the evening sayings they were coming the next morning. Par for the cours... read more

Beth Day 

on Google

3 months ago

I'm doing three stars as an average for my experience with DBS. 5 stars for the work crews who came out to do the work on our basement. They were kind, they did great work, and they kept us in the loop about what was happening. Our basement looks great! 1 star for the office staff/scheduling/communication. I had to call the office several times in order to get the next steps of the project completed. I feel as though they should have some way to track the steps of the project, and the homeowner should not be the one having t... read more