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For over 35 years, Design Comfort has been providing exceptional heating, air conditioning and plumbing services throughout Salt Lake City, UT and surrounding communities. Our highly skilled and professionally trained technicians believe that your comfort comes first. Because of this, over 90% of our customers invite us back into their homes for continued services and equipment maintenance on a semi-annual basis.
4000 Highland Dr., Salt Lake City, UT, 84124, United States
Get directionsIt was a pleasure having James Dillard look at our issue with our new heat pump system. He listened attentively to our explanation of symptoms, then found the problem quickly and fixed it. Then he also found another issue that could have turned into a future problem and came back the next day to fix it also. Excellent customer service! We have been Design Comfort customers for many years and appreciate his professional attire and his sincere desire to take care of us as a customer!
Spencer with Design Comfort came back several times to ensure my newly installed furnace, heat pump, and zoning system were in the best possible working condition. I would certainly work with Design Comfort again for my HVAC needs.
TLDR: They do fine enough work but up-charge you like CRAZY (see below for details). Because of this we will likely not use them again in the future. Example 1: We've had Design Comfort out for plumbing and HVAC. When our water pressure regulator broke, the tech quoted me $700 to fix it. The part costs a literal fraction of that at anywhere from $15-120 in our research. When I pushed back, the tech somehow found $200 to "knock off." Example 2: We just had them out for a HVAC issue and they up-charged us an insane amount for ... read more
We got off to a Bad start a few years ago; but, this time, The owner, Eric was proactive and timely in sending very conscientious and timely service with Plumber, James, doing an awesome job of updating...Many thanks for getting it done right by a neighbor business! I found out afterwards, that when you call this number, the person answering gets paid a $79 "Finder's Fee" to call a plumber... When I asked whether it was a finder's fee, he didn't answer me... And, yes, you explained the fee charged to get James on the schedu... read more
This past week is my first expeirence with Design Comfort servicing my Geothermal unit. They answered their phone, scheduled an appointment in a timely manner, which was a positive change for me from the service I used previously. James Dillard spent all the time he needed to troubleshoot the problem, work toward a resolution and then returned quickly with the new part that needed installing and setting up. He took the time he needed and made sure I did not go too long without heat. I will be using Design Comfort for my G... read more
Design Comfort has a 5 star rating with 119 reviews.
Design Comfort is open now. It is open 24/7.