We are a team of remodeling professionals in the areas of flooring, kitchen, and bath installations. We specialize in flooring sales and the installation and removal of laminate and wood flooring/stairs, tile flooring and sidewalks, fireplaces, kitchen countertops, backsplashes, showers, patios, baseboards, trim, and transitions. Our people are hand-picked for the highest level of integrity, excellent work ethics, attention to detail, loyalty, and dedication to customer satisfaction. We offer many financing plans through Synchrony Financial (Formally GE Capital), including 0% deferred interest plans from 6 to 24 months. Minimal principle payments are required during the deferred interest p
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9 years ago
Hello, Thank you for inviting us into your home, and for giving us the opportunity to be of service to you. We really appreciate you for taking the time to rate our company an "A", based on your interaction with us during your short estimate process. I assume your reasoning for indicating that you wouldn't use our company again, was solely based on your need for the lowest bidder. Many folks are trying to save money anywhere possible these days, and we understand this. We have rescued numerous customers in the past who have utilized a contractor which provided them with the lowest bid, and I assure you that the majority were less than pleased that they made this choice. One very recent customer went with the lowest bidder, and the contractor collected a $300 deposit prior to starting the job. The contractor had called the customer to inform them that he was involved in an accident, and that he would be unable to start the job. Needless to say, the customer was out $300, and they called us back to complete the job for them 30 days after our initial estimate. We immediately had another satisfied customer. If you should ever need our assistance, please don't hesitate to call. Sincerely, The Designer Lifestyles Team, (Your Flooring People)!
9 years ago
Hello Rebecca, we appreciated the opportunity to have been of service to you, almost 3 years ago now, from the date on this AngiesList report. As you can see from our more recent reports, we have come a long way in 3 years when it comes to our accuracy, service, & customer satisfaction. Unfortunately, we are susceptible to human error on occasions. We apologize for being off on our original estimate of quantities, if this was the case. We always strive to save our customer’s money by ordering just what we feel they will need, plus a little extra, allotting for our cuts & possible waste. There are also occasions when we run across defective boards that we can’t use, and because we constantly strive for perfection, & customer satisfaction, this sometimes causes us to run short on product as well. We appreciate you taking the time to report on our company after the last few years, and we are pleased to see that most of our grades are an “A” category. Sorry about any inconvenience that we may have caused you, having to make an extra trip for flooring materials, we would have happily made that trip for you, if we had only known that it was a problem for you. It appears that you may have forgotten to rate us on our professionalism, if this is the case, could you kindly take a moment to rate us in this category? We are looking forward to working with you again in the future! Thank you once again for rating us, this is how we continually grow & learn from our prior customers. We wish you many Blessings and a Healthy Prosperous life!
9 years ago
Thank you so much for your kind words about our company. We strive to give our customer's not only a pleasant remodel experience, but quality workmanship as well, which is rarely seen in the industry today. It was a pleasure working with you throughout your entire flooring process, and we appreciate your patience as we meticulously navigated through your flooring installation. Sincerely, The Designer Lifestyles Team
10 years ago
10 years ago
Our objective here at Designer Lifestyles, (your Flooring People), is 100% customer satisfaction. If any customer objects to us working late on any projects, we are always more than happy to come during another time frame that is more convenient with our customers, if this concern is communicated properly in advance. In this case, the customer did not request an alternative to working late & finishing the job, and we apologize for the inconvenience. Our objective was to eliminate inconveniencing the customer, and returning another day, by completing the job that evening. Because it was late & dark outside when this project was finally finished, when we cleaned out our buckets used for mixing grout, some particles were unfortunately left unseen. We did return to this job-site to clean up the customer's area of concern. This concern was discussed with our installers, and all water used for cleaning out our buckets used to mix grout will be screened & filtered prior to dumping. Thank You, Chris (Company Owner)
10 years ago
Thanks for your kind words. We strive to stand out among the rest & are very selective of the people we employ. We appreciate you & your business! Be Blessed........
11 years ago
12 years ago