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Doc's Smokehouse and Catering
- Smokehouse
- Edwardsville, IL
About this business
Location details
6108 Shoger Dr Ste D, Edwardsville, IL, 62025, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 11:00 a.m. to 7:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
I wasn't given what I ordered online, and then I was insulted and offended when I tried to pick up my food. Accosted by the manager and treated extremely poorly. I won't shed one tear that y'all are closing.
Business response:
You have the wrong Docs, the one you were at is up north and we are not affiliated with them.
Took an hour to get our food when it wasn’t busy. All the waitresses and owners were socializing and apparently nobody was cooking.
They could respond to your e-mails when you have an issue with an order your took home. I had a couple of issues on my birthday dinner we had on June 19. Sent them an e-mail and never received a response.
Waited forever to give our order, waited even longer to get our drinks and had to ask multiple times before finally, 20 minutes later, getting a refill. If you didn't have enough staff to cover the patio today you shouldn't have had it open. And one of the servers was especially rude.
Waited over an hour to get my order placed. Then was told it would be another 2&1/2 hours. Very very disappointed.
Business response:
Its Fathers day, one of the busiest days of the year, I apologize for your wait, There were 60 preorders that called in earlier in the week that was going out by 3. then the phone orders, coming in. You can expect a wait everywhere on Fathers day. We are one of the busiest in town. Again I apologize
I’ve never been more disappointed in the service received tonight at Doc’s. My husband and I placed an order to go at 6:25pm. We did not receive our order until 7:20pm. I’ve never had to wait this long before. Not even on Super Bowl Sunday. The most I’ve ever had to wait was 15 minutes. We were only offered a free drink after waiting 40 minutes but not offered any explanations as to why it was taking so long. When asking for an explanation for the wait one re received our food, we were offered 1 free dessert, which in my... read more
Business response:
I very sorry for your experience, That should never happen on any day. Im not going to make excuses at all. We dropped the ball, new girl on phone buried our kitchen with to go orders and did not space them out. I will deal with this as a manager should always be called if there is a problem, I want to make things right with you as the owner. That's not how we do business. As far as food allergies, the server has no idea. Please if there is ever a problem ask for a manager. I was here tonight and would have made things right... read more
We have been three times we had the pork steak plate and there wasn’t much flavor just smoke. I don’t like sauce but I love a good rub! I tried Mac and cheese and it was really dry not cheesy at all. Second time had brisket sandwich and fries, fries were overly sweet and seasoning drowned them out. And every time we have went baked beans were soupy.
Ribs were ok. Mac and cheese was awful. I’ve had better out of a box. The Pepsi was the best part of the meal! Make the drive and go to Bandanas! It is much better!
When you go for supposedly the best brisket in the area and the onion rings are the best thing on your plate, that about sums it up, disappointing
Frequently asked questions about Doc's Smokehouse and Catering
How is Doc's Smokehouse and Catering rated?
Doc's Smokehouse and Catering has a 4.6 star rating with 1,961 reviews.
When is Doc's Smokehouse and Catering open?
Doc's Smokehouse and Catering is closed now. It will open at 11:00 a.m.