East Lake Animal Clinic

Adriana C. 

on Yelp

a year ago

This is a long overdue review but I thought I'd take some time to do my due diligence by asking my close friends along with others whom I also know that take their fur babies to Eastlake animal clinic. I came to the realization that it was NOT just me that had very poor experiences with the receptionist, Miriam. She is very unprofessional, extremely disrespectful, curses in front of customers and speaks as if she wasn't in a professional setting. This should be a major concern for her higher ups. Miriam being the first face ... read more

Xochi C. 

on Yelp

a year ago

I brought my cat for a drop off and no one called me to pick her up, only for the consult and to give me an invoice. When I went to the clinic to pick up my cat after no call, I realized the vet was closed. Its Saturday morning, I am sitting in the parking lot of the vet trying to get my cat (who has never been alone her whole life) and the vet is closed until Monday. No one answers. This is so painful to me. I do not wish this upon anyone. I used to go to this place for years. I can't believe their service has gone down so ... read more

Gretchen W. 

on Yelp

2 years ago

They just let my dog die. They wouldn't even come outside to see him. They just kept me on hold forever and eventually told me to take him to emergency in soquel. I told them he wouldn't make it to soquel, he's dying. They refused. He didn't make it to soquel. I'm only voting one star because it won't let me put any less. 

Heather F. 

on Yelp

2 years ago

BEWARE of this clinic. If you love your pet DON'T take them here. Take them ANYWHERE but here. They poisoned my beloved cat which led to his death. I made the mistake of trusting them. Please don't make the same mistake. I took him in for a toothache, asking them to check him and see if he needed antibiotics. Dr. O'Connor gave him antibiotics but also gave a pain killer that I later learned is NOT approved for cats with renal disease. It's called Zorbium. They were WELL AWARE that he had kidney disease and had been ... read more

jim l. 

on Yelp

2 years ago

Worst ever. DO NOT TRUST these rude people they will try and overcharge you and did i mention they are very RUDE 

Pat R. 

on Yelp

3 years ago

10 years ago, I wrote about my bad experience at East Lake animal clinic. I recently had an emergency with my dog and could not get her seen anywhere. My last resort was East Lake animal clinic so I called there. I asked if I could take my dog in and they said that I could. After I gave her my name, she said that they were not able see me. When I asked why she wouldn't say. The moral of the story is, don't give a bad review if you may have to use them in an emergency. 

Rbamford57 B. 

on Yelp

3 years ago

honestly the worst vet clinic I have ever been to with the rudest vet. when the doctor walked in my dog is a bigger dog and he was excited so we put our muzzle on and figured I would let my dog sniff him to get comfortabl. after which he basically yelled at me and my dog saying not to do that I not dealing with this otherwise you can leave. if my dog didn't need allergy medication so bad I would have just left 

Roberto N. 

on Yelp

3 years ago

We made an appointment for my dog. They just keep you waiting. Took them 1 hour just to see my dog. Thats why they are called appointments so i wont wait. Staff just hung up on me when i was asking a question. Very disappointed with the clinic. 

Heidi H. 

on Yelp

4 years ago

The veterinarian care is great. However, the accounting department chose to make sure they made money over the care of my cat with their overpriced online pharmacy. I found a topical diuretic for my cat somewhere else because East Lake didn't carry it. I had to submit a request twice over the course of a couple of weeks. The last request - a week and a half ago - was awaiting approval from the vet. A few days later, I got a call from Accounting, telling me the prices of their liquid diuretics. I explained again that my cat w... read more