East Lake Animal Clinic

Maria R. 

on Yelp

4 years ago

Low costumer service, high prices and overbooked causing long waits. Would not use them again. 

Yolanda P. 

on Yelp

4 years ago

I have been coming here for 30+ years bringing my pets. I live 35 min up north and today I showed up and called in to advise staff that I was there with my pet for her scheduled appointment. I was told by staff, a nurse would be out to come talk to me. Over 10 minutes passed and I called again to remind them that I was in the car waiting. I asked how long it would be and staff member (female) put me on hold for 2 minutes. She finally came back to the phone and says that it will be another 20-30 minutes (at this point I... read more

A. R. 

on Yelp

4 years ago

Always takes longer than appointment time and the girls who answer the phone sound rude. I waited until 3:40 for a 3:15 appointment and ended up leaving because no one came out to get my dog when I was told someone would be right out. 

Lawrence C. 

on Yelp

4 years ago

Being new to this area my chiuahua had begun experiencing seizures. After a long search for a vet I contacted East Lake to get her in under immediate need and was not able to get her in for 3 more days. Once there the concern seemed to be her rabies shot and not the seizures. Without any treatment for the seizures I was told she would needs x-ray,ct scan and blood tests After being charged over $1000.00 6 day's later my little friend died of a series of violent seizures and still no word from the vet in regards to test resul... read more

Susan F. 

on Yelp

4 years ago

I do not recommend this animal clinic. There have been changes to staff recently and the quality of care has taken a huge dip. I gave them honest feedback while there and they came back with absurd suggestions and mean spirited policies. Please take both feral and pet cats/dogs somewhere else. They deserve better treatment and so do you! The new management is horrible. 

Taylor K. 

on Yelp

5 years ago

I got my dogs shots done here, when giving the shots they somehow messed up something in her leg.. where they injected the shot. I called to see if they could look at it since they are the reason theres an issue, they wanted to charge me $100 for an exam to check out her leg even though they were at fault for her injury. 

T D. 

on Yelp

5 years ago

I have several issues with this place. I would not recommend it to ANYONE and I would not return. From the office staff to the Vet Dr. Padilla I found them not transparent, nor caring. They literally charged 3X mark up on all medication they "advised" my dog needed. He did not come back with any diagnosis, but he did come back with an almost $400 bill. Because we could not discuss in person with the vet given the we are in lock down due to Cornavirus I reached out via phone and found the doctor to be less than helpful. Her... read more

Suelynn E. 

on Yelp

5 years ago

I found it more than challenging to be heard at this clinic. I shared with three people I did not want a procedure to be done that would result in my cat wearing an elizabethan collar. When explaining this to the vet and staff I used an example of not putting a drain in her. I requested her abscess be shaved and cleaned. I received an estimate of somewhere around $800. I did not read the actual written estimate details thinking it would represent our conversation - my mistake. I explained it would be a large problem to have ... read more

Tracey D. 

on Yelp

5 years ago

I am responding to the false and inaccurate comment referenced below left by East Lake Animal Hospital in Watsonville, CA Comment from Customer Service of East Lake Animal Clinic Business Customer Service 1/30/2020Tracey, we are truly sorry for your loss of Charlie. We have reviewed our records and when you visited back in 2017, we offered an emergency visit since all our doctors were in appointments. However, this was declined. We then tried to work with you the best that we could in order to accommodate you and Charlie bu... read more