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East Lake Animal Clinic
- Veterinarians
- Watsonville, CA
About this business
Location details
740 E Lake Avenue, Watsonville, CA, 95076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Always takes longer than appointment time and the girls who answer the phone sound rude. I waited until 3:40 for a 3:15 appointment and ended up leaving because no one came out to get my dog when I was told someone would be right out.
Being new to this area my chiuahua had begun experiencing seizures. After a long search for a vet I contacted East Lake to get her in under immediate need and was not able to get her in for 3 more days. Once there the concern seemed to be her rabies shot and not the seizures. Without any treatment for the seizures I was told she would needs x-ray,ct scan and blood tests After being charged over $1000.00 6 day's later my little friend died of a series of violent seizures and still no word from the vet in regards to test resul... read more
Business response:
Lawrence, we greatly appreciate you taking the time to speak with us and for allowing us to address your concerns. We understand your frustration and will use this feedback to work hard to improve the service we provide our clients and their pets.
I do not recommend this animal clinic. There have been changes to staff recently and the quality of care has taken a huge dip. I gave them honest feedback while there and they came back with absurd suggestions and mean spirited policies. Please take both feral and pet cats/dogs somewhere else. They deserve better treatment and so do you! The new management is horrible.
I got my dogs shots done here, when giving the shots they somehow messed up something in her leg.. where they injected the shot. I called to see if they could look at it since they are the reason theres an issue, they wanted to charge me $100 for an exam to check out her leg even though they were at fault for her injury.
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience. Our exams are $79 and our emergency visits are $130, I am interested to find out who you spoke to about a $100 exam. Sometimes when patients get vaccinated, they can be sore for a day or so. I hope your pet is feeling better and I look forw... read more
I have several issues with this place. I would not recommend it to ANYONE and I would not return. From the office staff to the Vet Dr. Padilla I found them not transparent, nor caring. They literally charged 3X mark up on all medication they "advised" my dog needed. He did not come back with any diagnosis, but he did come back with an almost $400 bill. Because we could not discuss in person with the vet given the we are in lock down due to Cornavirus I reached out via phone and found the doctor to be less than helpful. Her... read more
I found it more than challenging to be heard at this clinic. I shared with three people I did not want a procedure to be done that would result in my cat wearing an elizabethan collar. When explaining this to the vet and staff I used an example of not putting a drain in her. I requested her abscess be shaved and cleaned. I received an estimate of somewhere around $800. I did not read the actual written estimate details thinking it would represent our conversation - my mistake. I explained it would be a large problem to have ... read more
I am responding to the false and inaccurate comment referenced below left by East Lake Animal Hospital in Watsonville, CA Comment from Customer Service of East Lake Animal Clinic Business Customer Service 1/30/2020Tracey, we are truly sorry for your loss of Charlie. We have reviewed our records and when you visited back in 2017, we offered an emergency visit since all our doctors were in appointments. However, this was declined. We then tried to work with you the best that we could in order to accommodate you and Charlie bu... read more
Business response:
Tracey, we are truly sorry for your loss of Charlie. We have reviewed our records and when you visited back in 2017, we offered an emergency visit since all our doctors were in appointments. However, this was declined. We then tried to work with you the best that we could in order to accommodate you and Charlie but there are certain protocols and procedures that we must abide by. We will take your feedback into consideration and wish you the very best
Really wish I had read reviews before going here. Today My dog was scheduled for surgery to remove a cyst that ruptured earlier this week and as I have read on another review they would not open door for me urging drop off time. I took my little guy to a different vet who said he wouldn't remove it at this time do to it being horribly infected. He then cleaned up the puss and cleaned it up. It was infected when I went to East lake tho they were not able to do this. My dog also has a heart murmur and East Lake insist he go un... read more
Business response:
Michelle, we take our client feedback very seriously and are sorry to hear you feel this way. We can assure you that your pup was shown nothing but the best care while with us. Unfortunately, you did arrive before your scheduled drop off time and we were not open to check you and your pup in. We did in fact clip and clean the infected area and sent home antibiotics. After our doctor noticed the heart murmur, we did perform radiographs and a cardiologist review, who confirmed that anesthesia was safe. We kindly ask that you g... read more
We took our puppy for her booster shots, she's still really sore at the site where they administered her shots almost 2 weeks after. We called and they told us that it's it NOT normal and we should bring her in, however they need to CHARGE us!?? not acceptable
Frequently asked questions about East Lake Animal Clinic
How is East Lake Animal Clinic rated?
East Lake Animal Clinic has a 3.7 star rating with 481 reviews.
When is East Lake Animal Clinic open?
East Lake Animal Clinic is closed now. It will open at 8:00 a.m.