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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Experience the excitement of Eldorado Resort Casino in Reno! Relax in one of Eldorado Reno's newly remodeled luxurious hotel rooms and suites. Our New Rooms feature sleek, high-quality furniture in rich, dark woods; all new eye-catching lighting to brighten the overall ambiance; new carpet in a striking black and gold pattern that adds a modern flair; and plush side chairs to add an extra touch of warmth to the fresh new style. King rooms now have a sleeper sofa for added comfort and convenience. The rooms also feature fine ... read more
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Ok place to stay
Business response:
Thank you for your feedback. We deeply cherish your stay at Eldorado Resort Casino. We appreciate you taking the time to share your experience with us. Your opinion is valuable as it helps us understand how we can continue to improve our services and ensure our guests have the best possible stay.
Cant wait to return!! The Eldorado has always been a favored place to stay, it is lavish,immense,luxurious, and every single employee was excellent and kind and attentive.
Business response:
We're overjoyed to hear about your wonderful experience at Eldorado Resort Casino. Thank you for sharing your positive feedback! We're particularly pleased that you found our accommodations lavish, immense, and luxurious. It's also heartening to know that every single employee you encountered was excellent, kind, and attentive. We strive to provide top-notch service, and it's gratifying to hear that we succeeded in making your stay memorable.
Business response:
We are overjoyed to hear about your experience at Eldorado Resort Casino. Thank you for your feedback.
Business response:
Thank you for your review. Your positive experience is appreciated.
The staff was kind, but the room itself was not cleaned properly. As soon as we set our bags down we noticed used towels piled in the corner of the room. A kind housekeeper bagged them up and took them out but that made a subpar first impression. Also, our HVAC unit did not work, the first night was very hot and stuffy. We got no sleep. That was fixed the next morning for us by a nice man from engineering. That night, it seemed as though their facility filtration system had issues or a neighboring room was chain smoking beca... read more
Business response:
We truly appreciate your feedback and understand that your recent stay did not meet your expectations. We apologize for any inconvenience you experienced during your visit. We are disappointed to hear about the issues you encountered with the room cleanliness, HVAC unit, and smoke smell. Please know that these concerns are not typical of our standard service, and we will address them with our housekeeping and maintenance teams to prevent similar occurrences in the future. We're glad our staff was able to assist you promptly,... read more
Loved EVERYTHING
Business response:
Thank you immensely for your positive feedback. We are privileged to hear that you loved everything during your visit to Eldorado Resort Casino.
Shower water was warm
Business response:
Thank you for your feedback. We're glad to hear you found the shower water warm during your stay at Eldorado Resort Casino.
We loved the ease of going between several different properties… lots to do! Staff were very kind and helpful. The elevator and lobby smelled strongly of smoke… did not notice this at the GSR or J. (We were there for sporting events.)
Business response:
We're grateful for your positive feedback on the various properties and staff at Eldorado Resort Casino. We have noted your concerns about the smoke smell and will address this matter. Thank you for letting us know.
Eldorado Staff are professional and responsive. The checking-in time was reasonable, room was clean, staff were excellent. There were other patrons who let their kids (at least a dozen) roam in the hallways and were running rampant and yelling. The front desk was informed and the issue was address. Kudos to the staff.
Business response:
Your positive experience is important to us, and we're delighted to hear about your stay. We're glad to hear that you found our check-in time reasonable, the room clean, and our staff excellent. We appreciate your patience regarding the issue with other patrons' children, and we're pleased that our front desk staff was able to address the situation promptly when informed. Thank you for sharing your feedback and for acknowledging our team's efforts. We value your kudos and hope to welcome you back in the future.
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.4 star rating with 20,091 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open at 12:00 p.m.