Eldorado Resort Casino

4.1

Hotels
Reno, NV

About this business

Hospitality Hotels

Location details

345 N Virginia St, Reno, NV, 89501, United States

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Weekday	Schedule	Status
Mon	12:00 p.m. to 12:00 p.m.
Tue	12:00 p.m. to 12:00 p.m.
Wed	12:00 p.m. to 12:00 p.m.
Thu	12:00 p.m. to 12:00 p.m.
Fri	12:00 p.m. to 12:00 p.m.
Sat	12:00 p.m. to 12:00 p.m.
Sun	12:00 p.m. to 12:00 p.m.

4.124,382 reviews

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Toni

6 months ago

Hotel was convenient place to stay for my son's graduation. It was clean and although the room I was given was not one of the updated ones like one of my other sons had it was after all just a place to sleep! I checked in at 11pm and checked out at 7am and so being charged the resort fee of $41.93 in my opinion is outrageous as I did not use any of the facilities at the hotel including parking as I did not have a car! The only thing I did was eat at the 24 hour coffee shop which was so overpriced it was ridiculous - $17.99 f... read more

Business response:

Thank you for sharing your concerns. We apologize for any inconvenience you experienced during your stay. We understand your frustration regarding the resort fee, especially given your short stay and limited use of our facilities. We also appreciate your feedback about the pricing at our 24-hour coffee shop. Your comments have been noted and will be shared with our management team for review and consideration. We strive to provide value to all our guests and your input helps us improve our services.

Joseph

6 months ago

Had a wonderful two night stay. Was in town for a concert at the Virginia Street Brewhouse and was conveniently next door. Quiet and clean room with excellent room service to boot. Will be staying again for future visits!

Business response:

We are delighted to hear about your wonderful stay! Your comments about our quiet, clean rooms and excellent room service are greatly appreciated. Thank you for choosing Eldorado Resort Casino.

KRISTINA

6 months ago

This is our favorite place to stay

Business response:

We are delighted to be your favorite place to stay! Your continued loyalty means everything to us at Eldorado Resort Casino.

Anonymous

6 months ago

Edward

6 months ago

We had a problem with heat in our room the first night, we called maintenance and a tech was there in 10 minutes and the problem resolved. The room was excellent, the maid service also excellent. Really enjoyed our stay and will do it again.

Business response:

We are delighted to hear about our team's quick response to the heating issue you experienced on your first night. It's wonderful to know that our maintenance technician arrived promptly and resolved the problem within 10 minutes. We're thrilled that you found the room to be excellent and that our maid service met your expectations. Your positive feedback about these aspects of your stay is greatly appreciated. We're so glad you really enjoyed your time with us, and we look forward to welcoming you back for another stay at E... read more

Christopher

6 months ago

Jordan

6 months ago

5 stars

Business response:

Thank you for taking the time to share your 5-star review! We are delighted to hear about your positive experience with us. Your feedback is greatly appreciated and motivates us to continue providing excellent service to all our guests. We hope to have the pleasure of welcoming you back again in the future.

shirley

6 months ago

Close to downtown shopping and restaurants

Business response:

We deeply cherish your feedback on the proximity of our hotel to downtown shopping and restaurants. It's wonderful to hear that you found our location convenient for exploring the area. Thank you for taking the time to reach out and share your experience with us. We appreciate your choice to stay with us and hope you enjoyed your visit.

Maxine

6 months ago

Clean and comfortablr

Business response:

We sincerely value your feedback. Clean and comfortable accommodations are our top priorities. Thank you for sharing your experience with us.