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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Experience the excitement of Eldorado Resort Casino in Reno! Relax in one of Eldorado Reno's newly remodeled luxurious hotel rooms and suites. Our New Rooms feature sleek, high-quality furniture in rich, dark woods; all new eye-catching lighting to brighten the overall ambiance; new carpet in a striking black and gold pattern that adds a modern flair; and plush side chairs to add an extra touch of warmth to the fresh new style. King rooms now have a sleeper sofa for added comfort and convenience. The rooms also feature fine ... read more
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I tried to use the kiosk to check in and it did not take my debit card or my credit card. The front desk guy asked me for my email address and that was already in my expedia reservation. The room was clean, but the overall smell of the hotel was aweful.
Business response:
Thank you for bringing this to our attention. We apologize for the issues you experienced during check-in and with the hotel smell. We understand how frustrating it can be when technology doesn't work as expected, especially after a long journey. We'll look into the kiosk problem to ensure it's functioning correctly for future guests. Regarding the hotel odor, we take cleanliness and guest comfort very seriously, and we'll investigate this matter further. We appreciate your feedback as it helps us improve our services.
Front desk staff was friendly and
Business response:
Thank you for your feedback. We appreciate your kind words about our front desk staff. Thank you for taking the time to rate us.
The receptionist was totally professional, and I requested a room closer to the elevator and she was able to accommodate me with no problem very professional, easy-going and smooth check in room was good
Business response:
Thank you immensely for your positive feedback. We deeply respect your kind words about our professional receptionist and smooth check-in process.
we got there Monday and all restaurants and bars were closed, they told us all opens on weekends so only 2 restaurants were open during 4 days so kind of boring. Also the 1st room was given to us was kind of a old looking, you guys need to remodel your rooms is about time. The employees gave us excellent service, same as on the phone and our requests to front desk and housekeeping were fullfiled quick and nice, for years exactly 20 we had been staying at El Dorado hotel we love it, but this time we found all this, please con... read more
Business response:
We regret to learn about the issues you encountered during your stay. Your feedback on the room conditions and restaurant availability has been noted and will be shared with our management team for review. We appreciate your loyalty over the past 20 years and are glad to hear that our staff provided excellent service throughout your visit. Thank you for letting us know about your experience, as it helps us identify areas for improvement. We value your input and hope to have the opportunity to welcome you back in the future.
The room I chose online it’ was a smoking room but I’m not a smoker also it was cheaper online the room deals of cigarettes smoke all in my clothes the room was just ok very modern and plain the only thing that was nice the beds slept good and comfortable
Customer service was excellent. From valet parking to room! Room was clean
The 2 queen “luxury” room was in the sierra tower. Not my preferred choice. If you actually want a luxury room, you need to pick a premium room. I was very confused by that. Seems to me luxury would be the best. But our luxury room was accommodating. View was just okay. A bit obstructed by another building. There was always a faint smell of smoke in the hallways on the 10th floor that seeped into the rooms. The elevators are older and small. The room itself was updated although the bathroom was on the smaller side. Had a Keu... read more
Really affordable place to stay.
Security handled a situation for me in regards to lost luggage and handled it very well. I believe the lady that helped me was named Sandra. Sweet lady.
Business response:
We're privileged to hear about the excellent service provided by Sandra in handling your lost luggage situation. It's wonderful to know that she was able to assist you effectively and that you found her to be sweet. Our security team works hard to ensure our guests' comfort and safety, and we're glad this was reflected in your experience. Thank you for sharing your positive feedback with us. We appreciate you taking the time to highlight Sandra's efforts.
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.4 star rating with 20,102 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open at 12:00 p.m.