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Elephant Insurance
About this business
Elephant Insurance is an auto insurance company that provides consumers with the tools and advice they need to buy and use auto insurance. Elephant is known for its customer focus, innovative pricing, and inclusive work culture. Headquartered in Richmond, Virginia, Elephant is a wholly owned subsidiary of Admiral Group, plc., a FTSE 100 company and one of the U.K.’s leading insurers with a presence in eight countries and millions of customers worldwide. Elephant is a certified as a Great Place to Work®.
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
A couple weeks ago I signed on with them and not even 2 weeks into my policy they charged me a late fee and a reversal fee. I'm still battling it. They kept saying I stopped payment but I did not. I had sent them bank statements showing I haven't and one of the ladies lied and said she called my bank and my bank apparently told her I did. But makes no sense because I have to carry an sr22 so I need consist insurance and paid the amount anyways. Now they tagged an extra ** onto my bill. I took them on the phone with me while ... read more
Elephant was good because originally price low. BUT once needed to use it they claimed my car which went airborne on highway was fixable. Luckily I was not at fault. The other insurance company had it put on a lift and did a thorough inspection and it was totaled. Bent frame, caved in from top even. THEN when trying to cancel they keep debiting account. Contacted ALL day. One CSR said would not debit. It did. Now overdrawn. No grocery money and no special Easter for my special need child.
I had coverage with Elephant Insurance. For no reason, that I can ascertain, they did not process my payment on the regular payment date. When I realized the payment hadn't gone through my bank, nor the regular email received that payment was due, I went to login to my account to see what was going on. I was unable to login, being notified I needed to change my password. When I attempted to do that, with the email I registered with, they said my email was not associated with an account. I used the help option and sent an ema... read more
I’m only giving one star because I have to in order to leave a review. I purchased full coverage was involved in a hit and run accident my children and myself. This insurance company investigated me like I did something wrong for over a month. The only time I would here from the investigator Bryan was when I would reach out to him. They refused to pay me and my children for our injuries even though we went to the hospital and was injured, they refused to let me use my uninsured coverage that I have or any coverage I had that... read more
I had to initiate the claim for the driver that hit my new truck and bent the rim. They did pay to get the truck fixed but after doing my own research my base line for diminished value was $**** to $*****. My truck is listed on ****** now with a wreck and they said they wanted to give me $***. Of course I declined the amount. I will be sending this to a attorney for taking this on contention. I will nail the company for wring doing.
My son was rear ended on the highway by someone who had elephant insurance! They denied our claim and we had to go through our own insurance which will turn around and sue them to get the money back! I would not use them if you are at all concerned about them paying a claim!
Unfortunately, I have had elephant for some time now and I have been requesting to remove a driver from My policy for a few months now and I’ve been denied every single time with a horrible reason. The driver Id like to remove from one 1 vehicle policy doesn’t live with me and is an adult. I am not allowed to remove him until he has insurance. This driver doesn’t even own a vehicle nor have the means to obtain one. We don’t even share an address. Elephants “policy” which is DEF underlying because no one told me, a driver can... read more
I write this review not with the intent to be malicious or harm Elephant. I am on here to tell you my husband and I’s experience only. I am sure Elephant has thousands of happy customers but this is one story I feel needs to be heard in hopes that this never happens to another person or family again. It has had devastating consequences on us. The pain Elephant created in our life these past three years has been crushing financially, physically, mentally and emotionally all because we thought they had our backs in the event w... read more
If I could leave negative stars I would. This company is a joke. I had set up the policy after a split and I had moved I won't go into those details but because I would give all kinds of personal information on my situation and my life I was very rudely told to find another carrier because it was standard policy for them to ask for all the information and if I could not or would not provide them then they could not keep me insured and I got a cancellation notice in the mail three days later. so I did what they told me and fo... read more
Frequently asked questions about Elephant Insurance
How is Elephant Insurance rated?
Elephant Insurance has a 4 star rating with 3,987 reviews.
When is Elephant Insurance open?
Elephant Insurance is open now. It will close at 6:00 p.m.