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Elephant Insurance
About this business
Elephant Insurance is an auto insurance company that provides consumers with the tools and advice they need to buy and use auto insurance. Elephant is known for its customer focus, innovative pricing, and inclusive work culture. Headquartered in Richmond, Virginia, Elephant is a wholly owned subsidiary of Admiral Group, plc., a FTSE 100 company and one of the U.K.’s leading insurers with a presence in eight countries and millions of customers worldwide. Elephant is a certified as a Great Place to Work®.
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After reading the reviews, I don't know how this company is still in business!
Sure, Elephant has been great for the past 6 years I have been with them. Until recently, when I had an accident. Now I have been ghosted. Voicemails are ignored, emails are ignored. The only time it seems like someone replies is when I call and talk to a general adjusted, whom leaves notes. It has been over two weeks. After the first week I called and a nice adjusted helped me and told me "your file has just been sitting for 4 days, and I don't know why." Huh? You mean I pay my bill every month and the moment I need my insu... read more
I was paying way too much for auto insurance until I heard about Elephant... After receiving my quote, I didn’t think twice about switching over to them. I have the exact same policy, but for $***** cheaper. What more can I say?! If you haven’t already, check out the Elephant in the room, And I can almost guarantee that you’ll join the herd!
This insurance group is on its money when coming to communication with them,they sent emails keep you in touch,with vital information needed, on your policy,they make sure you understand any questions,asked them they answered correctly,I don’t know about y’all but I’m sold
I WILL NEVER recommend Elephant Insurance to ANYONE because they LIE to you. I never received an email to either accept or reject PIP until I contacted them the first day of coverage regarding the fact that my payment was higher than originally quoted. I got the form THAT DAY via email, not before. And yet my first payment is not changed because of ONE DAY of coverage generating a down payment for something I did not want. I have my budget down to the PENNY because of not having much coming in. And then THIS. This is a fiasc... read more
This company is the worst ... do not get there insurance !!!!!
I had a parking lot fender bender, minor, but trying to get Elephant to communicate with you is almost impossible. You leave voice mail and email messaged with claims and they will not respond. They have good rates but HORRIBLE SERVICE. Go elsewhere to get your insurance.
I wasn’t completely satisfied with the way that there are hidden fees that are tacked on to your next month’s payment when the previous one was late. I was unaware of these fees when I signed my policy, so just wanted to make everyone aware. I’m very disappointed and dissatisfied with the service.
As the previous reviews have stated, pray you never hit anyone that is insured through this scamming company. Even with a policy report that clearly puts the other driver at fault, I was given this reason for the denial of a claim, "The police officer wasn't present at the scene during the crash, so we are going to take the word of our insured". Wow!! Their adjusters are paid to evade accepting fault.
Frequently asked questions about Elephant Insurance
How is Elephant Insurance rated?
Elephant Insurance has a 4 star rating with 3,988 reviews.
When is Elephant Insurance open?
Elephant Insurance is closed now. It will open on Monday at 8:00 a.m.