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Elephant Insurance
About this business
Elephant Insurance is an auto insurance company that provides consumers with the tools and advice they need to buy and use auto insurance. Elephant is known for its customer focus, innovative pricing, and inclusive work culture. Headquartered in Richmond, Virginia, Elephant is a wholly owned subsidiary of Admiral Group, plc., a FTSE 100 company and one of the U.K.’s leading insurers with a presence in eight countries and millions of customers worldwide. Elephant is a certified as a Great Place to Work®.
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My experience is that Elephant's rates feel like a bait-and-switch -- a great rate to get you signed on, and then constant changes and increases due to "new" information that was available to them at time of purchase. My rate was raised by about $500 per year for an incident that A) happened a full year before I signed on with Elephant, B) I had disclosed to them at the time of the quote, and C) in which I was NOT at fault and the other driver's insurance took responsibility. Elephant claimed it had just showed up on their "... read more
The worst don't waste your time
Elephant Insurance is a terrible company. Never ever do a policy with them. They are ridiculous and they will overcharge you somehow. After you start the policy with them, they will contact you that underwriting found an issue with your history and increasing the rate. It is like ripping you off, you would have to pay the overcharges or your policy will be cancelled and you will be in trouble for finding another company. I tried to call and solve the problem but the customer service was very poor, especially the supervisor w... read more
The day I made a claim, the agent informed me that my policy was going to cancel in 7 days because I could not prove my address with a lease in my name. So I asked her why haven't I received prior notice in regards to this matter either by mail or email? She said a letter was going out to me that day, which I never received. Only thing I received was a cancellation notice and reminder that my next payment would automatically be deducted from my checking account on 12/29/16. When I was with progressive insurance, I moved 3 ti... read more
The worst insurance company I have ever dealt with in my 22 years of driving. They don't return phone calls they don't take care of any of their emails that they're supposed to be corresponding with. My vehicle was totaled and sitting at a body shop for 3 weeks with no return calls.
Elephant Insurance is a scam and they fabricate findings. They doubled my insurance claiming that their underwriting department could not find that I had insurance from 9/17 of 2014 to August of 2016! When I called to speak to someone in the underwriting department I was informed that they basically don't have one! I had to do my own work to do proof of coverage and they still tried giving me an outrageous premium which still almost $100 more than what they quoted me to even go with there insurance company. Elephant insuranc... read more
Worst Insurance Co ever they continued to send emails on stuff that I already signed cancel policy by mistake after two weeks try to raise my policy because said I didnt sign paper dening the pip then After more problems I cancelled policy in writing on Sept 29th and on Oct 7th took 649.00 dollars out of my acct and refused to give my money back because I didnt call in they dont care about customers and scamed me out of my hard earned money and lied there way out of not refunding me money they know they owe Me.
I was hit by a customer of elephant insurance and had nothing but terrible service. The adjuster Mr. H***** is extremely rude and even want as far as mocking me. It's been over a week and I have not received any service to my car.
Elephant insurance is a joke. Every single month I have issues with them and I have to call customer service. Then I speak to someone different everytime. They never listen and constantly screw up my account. They double charged me even after I told the girl TWICE to make sure payment only went through once. She was rude and sarcastic like I was the crazy one. When I've had nothing but issues with them why would I not make sure? I got screwed anyway. This insurance company is not personable at all!! I also have asked them an... read more
Frequently asked questions about Elephant Insurance
How is Elephant Insurance rated?
Elephant Insurance has a 4 star rating with 3,988 reviews.
When is Elephant Insurance open?
Elephant Insurance is closed now. It will open on Monday at 8:00 a.m.