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Elephant Insurance
About this business
Elephant Insurance is an auto insurance company that provides consumers with the tools and advice they need to buy and use auto insurance. Elephant is known for its customer focus, innovative pricing, and inclusive work culture. Headquartered in Richmond, Virginia, Elephant is a wholly owned subsidiary of Admiral Group, plc., a FTSE 100 company and one of the U.K.’s leading insurers with a presence in eight countries and millions of customers worldwide. Elephant is a certified as a Great Place to Work®.
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible and dishonest insurance company! When you have a claim they will try to find any possible loophole to get out of paying.
It's been over two weeks since my wifes car was struck in the front by a Virginia driver. The accident occurred in ********** **** as she was on her way to work. Initially the process seemed to roll along as it should, however after the first week passed and my insurance company verified the other driver was at fault-as was admitted by the driver himself, Elephant Insurance ceased to answer my phone calls or return a call. It simply isn't right to dump a client as they have done to me. Very Unfair. No one is going to get awa... read more
Thumbs up to the physical damage supervisor, Michael W*****! This gentleman went over and beyond with some issues I had from an evaluation and assuring that he as a manager reviewed my claim and provided a just resolution. I cannot stress more my many thanks to him for him resolving my concern. This speaks volumes when it comes to customer loyalty.
This company should not be in business. Their client ran into my daughters car, admitted in front of her and another motorist witness that he was at fault. After my daughter filed the claim she received nothing but the run around for weeks. Constant busy signals and no call backs. Even after the witness validated that he has 100% no doubt that their client was at fault they refused to pay for the claim. This company and their client have no morals or sense of honor.
This is the worst insurance company I've ever seen in my life. They take money out of your account without your permission. The customer service is very unprofessional, and didn't take the time to resolve the issue. I wouldn't recommend anyone to this horrible insurance company.
I started my policy in march. In April the underwriting department billed me for $657. My original premium was $352. The supervisor Bonnie stated it was because of 1 speeding ticket I was being charged a new deposit and a new premium. I called about that among other things then 15 minutes after talking to them I get a notice saying because I am an uber driver I am in non renewal status. I guess no one over the phone thought I needed to know that. These people are very rude as well. The rep yelled over to her supervisor when ... read more
Be aware this insurance company charge $30 for late payment. Customer service ***** and your waiting time will be more than 45 minutes.
Frequently asked questions about Elephant Insurance
How is Elephant Insurance rated?
Elephant Insurance has a 4 star rating with 3,988 reviews.
When is Elephant Insurance open?
Elephant Insurance is closed now. It will open on Monday at 8:00 a.m.