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Elephant Insurance
About this business
Elephant Insurance is an auto insurance company that provides consumers with the tools and advice they need to buy and use auto insurance. Elephant is known for its customer focus, innovative pricing, and inclusive work culture. Headquartered in Richmond, Virginia, Elephant is a wholly owned subsidiary of Admiral Group, plc., a FTSE 100 company and one of the U.K.’s leading insurers with a presence in eight countries and millions of customers worldwide. Elephant is a certified as a Great Place to Work®.
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This has been the worse experience. Im looking to go somewhere else my car was damaged and finding someone to fix it is crazy because everyone dont except elephant. The adjuster that helps you doesnt do anything they act like they dont know what they are doing they only have one rental place its such an inconvenience.. Im switching back to Allstate I never had this problem with I eater pay more than to deal with this
Hello! My name is *****. im also disabled, (hearing impaired) After Being with this company 6 years no accidents no speeding tickets no nothing. I moved from NO VA to a smaller area less crowded about less than 8k people live here. My insurance went down when i moved here along with the yearly drop for having a clean record. They also didnt realize until years later that i am a female so i was already being charged more because they somehow thought i was a male? I didn't know there was a price difference between the?This yea... read more
By far the worst experience I have ever had. I was told I would have to file under collision despite having uninsured motorist and paying every month for them to protect me in a situation like this. I was hit as I was inside my sons school dropping him off so not even near the vehicle, told I was lying about what happened. Employees Made multiple promises none of which were kept. Tried to contact my adjusters manager multiple times and never heard back. (****) my adjuster spoke with me twice through the entire process and di... read more
In 2018 I found a better rate with another company and called Elephant to cancel my policy with them. Before hanging up I verified with the agent I was no longer staying with their company and canceling everything. A year later my credit report says I owe them over $400 in delinquent payments. FALSE. I disputed this and they said I still owed them. I've been trying to get it resolved since with no luck. Every month like clockwork they report it as still being active and it's not helping my credit at all.
Elephant insurance is just what all these other reviews say, THE WORST, TERRIBLE, SCAM ARTISTS. Their policy holder hit my car and took off! I had to find her! Only because the establishment across the street from where my car was hit had cameras, and I had the part she left behind and I'm relentless did I find her. She tried to tell me some BS story.So not only did she hit my car she had no intention of taking responsibility for hitting my car. I called Elephant and spoke to a different person each time I called, no one EVE... read more
Got into a wreck and havent had my car for two months. The insurance company went back and forth with the repair shop and didnt even communicate with me. They are very negligent when it comes to communicating. Long story short, they are cheap and screwed me over. I have full coverage and they should have covered all of the damages.
I had elephant Insurance for years. No accidents, tickets, or claims. A few months after they raised my premiums, I canceled my account instead of auto renewing my policy like every other year. They didn't mail me or call me, I found out about their cancelation policy by them taking it out of my account 30+ days after I canceled my policy. I called them. They said it's written into the policy. I asked what page. They then said it is a written page they read when you call to make a payment. I was on auto pay, didn't call to m... read more
They are a HORRIBLE Insurance Company. Their rates may be affordable but if you file a claim you will be disappointment. Their customer service is horrible. You have to constantly call them. Their vehicle valuation process is a JOKE. I was not happy with my vehicle valuation with Allstate so I decide to file it against my own insurance. I would have received over ******* less by going through my own insurance. My deductible was only ******. They went through CCCOne just like Allstate but removed all my Options and deducted i... read more
I'd give zero if I could right now. We've had full coverage on my car. When an accident happened, they were sure quick (the "claims associate") to get our statement. We gave them everything they needed, and now ghosted from said agent. Reading other reviews this appears to be common practice with this insurance company. How this company has an A+ rating with the reviews I'm seeing is beyond me.
Frequently asked questions about Elephant Insurance
How is Elephant Insurance rated?
Elephant Insurance has a 4 star rating with 3,987 reviews.
When is Elephant Insurance open?
Elephant Insurance is open now. It will close at 6:00 p.m.