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Elephant Insurance
About this business
Elephant Insurance is an auto insurance company that provides consumers with the tools and advice they need to buy and use auto insurance. Elephant is known for its customer focus, innovative pricing, and inclusive work culture. Headquartered in Richmond, Virginia, Elephant is a wholly owned subsidiary of Admiral Group, plc., a FTSE 100 company and one of the U.K.’s leading insurers with a presence in eight countries and millions of customers worldwide. Elephant is a certified as a Great Place to Work®.
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Do not give them a dime. You will become your very own claim adjuster. They do not work on your claim unless you call them and tell them to do their job, and even then they cant seem to do so! Ive been waiting 3 months on getting a claim resolved. They let my car sit for a month in a lot before towing to fix. Then they wouldnt approve multiple supplements, they wouldnt pay the body shop and to the best of my knowledge still hasnt. They didnt properly handle my rental so they thought i stole their vehicle and had notified law... read more
Elephant Insurance is a complete scam..I had my policy for a year, and just yesterday I noticed that they renewed my policy, and doubled the monthly cost..I never received a email, or any type of notices in the mail, informing me of this rate increase in advance.,They just made the changes in secretand charged my bank account..I called Progressive insurance..got the exact same coverage..same deductible..for $95 cheaper a month....Thanks Progressive for caring more about your clients, than the amount of money you can scam the... read more
We are Comprehensive insurance owners of Elephant insurance group and had to make a claim on a rear window of our ****** Tundra after an attempted theft in ******* parking lot. We provided all the pictures ' Video and Police reports and they told us because it was a non collision based claim the deductible would be 100$.After they offered us a pathetic amount of ****** for the repair scaling almost 1000$ they sent me a invoice showing they had bunked up the deductible to 500$ and refuse to pay out the correct amount for the ... read more
I pay for roadside service for the last few years & on my policy it shows I have roadside but when I call in to have *** car towed due to me not having a spare tire they tell me it doesn't show I have it but I pay & have paid for roadside for many years. The guy tells me he can send someone but I will pay out of pocket & possibly be reimbursed???.... Wth is that. I pay so I'm not coming out of pocket so why would I pay out of pocket?? Seems like they want more Money as I pay every month. I do not recommend this service or co... read more
Absolutely the worst. Was rear ended by an Elephant policyholder in which they ended up being 100% at fault. Claims Representative got my statement and completely ghosted me after that, leaving me on my own to figure out repairs and rental vehicle. Finally I got ahold of the costumer service line to get set up with repairs and rental car, only to later find out that the rental car location doesnt have any economy cars (which are only covered by Elephant). 3 different times I had to wait on hold ***** minutes, only for someon... read more
Although more affordable than more established established insurance companies, theres no grace ****** of ******************************************** State Farm, you receive a cancellation notice within one day of a missed payment. Theres certainly better options for your insurance needs. Shop around. They are quick to take payment and Im betting slow to pay out on a case in time of need.
Terrible customer service. My claim has been bounced to three different representatives and now I cant even get a response. Ive emailed and called multiple times. They also charged us for renewing as a customer - almost doubled the first month of the renewal term, then went back down.
I have a vehicle that was damaged at a mechanic shop and more than likely is a total loss. My vehicle is financed so I had to have full coverage insurance and I even had gap just to make sure I was covered. Elephant is denying my claim because the exact date of damage is unknown. Should not matter I have pictures, emails and messages from messenger that clearly shows the damage happen but still. I guess big companies can do that so I am supposed to pay the rest of my loan on still have full coverage with an insurance company... read more
We are a **************** that has done repairs on a vehicle insured by Elephant Insurance. We completed the repairs but supplemented our shop rates. There was a $10.00 difference in rates for Body and Refinish. There was a $6.00 difference in rates for paint and materials and a $23.00 difference in mechanical rate. This company after a very long drawn out back and forth refused to pay the prevailing rates for our area. We were told they have DRP'S in our area that would have done the work at the discounted rate. After speak... read more
Frequently asked questions about Elephant Insurance
How is Elephant Insurance rated?
Elephant Insurance has a 4 star rating with 3,987 reviews.
When is Elephant Insurance open?
Elephant Insurance is open now. It will close at 6:00 p.m.