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Elephant Insurance
About this business
Elephant Insurance is an auto insurance company that provides consumers with the tools and advice they need to buy and use auto insurance. Elephant is known for its customer focus, innovative pricing, and inclusive work culture. Headquartered in Richmond, Virginia, Elephant is a wholly owned subsidiary of Admiral Group, plc., a FTSE 100 company and one of the U.K.’s leading insurers with a presence in eight countries and millions of customers worldwide. Elephant is a certified as a Great Place to Work®.
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have a **** ****** Pathfinder. I have not only taken very good care of my car and maintained it but my car has a sentimental value. Yes my car may be old and yes it has a lot of miles on it but it was always serviced and kept up. Although I purchased this vehicle outright with cash I got a loan on it to make repairs to my home. It is a good vehicle despite year and mileage. I have been battling cancer for 9 long years. It is my only means of transportation. We have no buses nor cabs here to get back n forth to treatment. B... read more
They are a thieves! On the October 3rd, I moved one of the drivers and instead of reimbursing me for the remaining 27 days , they said that their guideline does not allow that.
I was recently in an accident. The person that hit me has this company for insurance, and I feel bad for them. I have tried to reach out to Elephant in order to get a rental car and a reimbursement for my deductible while my car is in the shop and I am constantly sent to voicemail. I went as far as filing a third party claim with them in order to get the process started and the only thing they've done is send me one e-mail which I'm sure was computer generated. I contacted the lady who hit me and she has been nothing but nic... read more
Day 1 - June 30, 2022 ************** plus extra coverage for a lower monthly rate than my current insurance company. Sent and signed everything that was needed according to the over the phone agent. Asked if anything else was needed, over the phone advisor "no sir, everything has been entered and completed". I even did the early bird sign up to be able to get a discount. Monthly rate agreed on $150. First bill - $80+ than originally quoted. Over the phone elephant insurance agent stated that it was my fault for not signing t... read more
STAY AWAY FROM ELEPHANT INSURANCE--Elephant canceled my policy without notification for going on and getting a quote for my daughter at a different address. I had paid on time for 3 years with no claims. I went on line to add renters insurance to my policy to find they had canceled it 5 days prior with out communicating with me. They had my phone # , email and address and I received no notification about canceling. When agent asked underwriting, they stated it was due to a request for a quote under a different address. But s... read more
Paid a grand to pay off my insurance for a year, swapped out my car to add a different car i bought and added a car i bought (much older car) and they charged 900 dollars. turns out they double charged me for a car i had already paid off for the year they have over a grand for me and have not contacted me and are ignoring my calls
15 mins long questions high rates for even liability based on zip codes . Was told Maryland a high state I want to move back to Florida
I have never had a worse experience with an insurance company in my life. They have to be paying for reviews. I had a very time sensitive issue with my vehicle and the first call took 45min for someone to answer. Then they had to review and told me they would reach out next day. Never get the call back so I have to call in (another 45min) only for someone to tell me that my claim was still be reviewed and they would call that afternoon. Cycle repeats from there and I still have not received a phone call so I had to pay for t... read more
The Worst Insurance Company So Far, They've had my car for over a month now and it's like they don't know what to do. They have no sense of what the insurance world needs as far as customer service. They don't care who you are what you need and what the damage is to the car they believe they should always damage it out and total it before they even get the facts straight. I've been given the run around and it's annoying. I had a tractor trailer side swipe me and then they say "hey we have a place you can't take it". Don't ev... read more
Frequently asked questions about Elephant Insurance
How is Elephant Insurance rated?
Elephant Insurance has a 4 star rating with 3,987 reviews.
When is Elephant Insurance open?
Elephant Insurance is open now. It will close at 6:00 p.m.