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Empire Auto Protect
- Dover, DE
About this business
Location details
8 The Green, Suite 11230, Dover, DE, 19901, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
COMPLETELY UNPROFESSIONAL and UNETHICAL! OK, there are companies that are Crappy and then there are companies that are complete Crap. Empire Auto Warranty is the latter. I purchased a policy on July 3rd 2025 and was charged $298.00. I was told I would receive a copy of the actual contract within 7 to 10 business days. I was also told if I did not like the policy I could request a full refund within the first 30 days. Side Note - Having the right to a full refund within the first 30 days isn't an Empire thing. It is the la... read more
Business response:
We are sorry to hear about your experience, Paul. This doesn't reflect our standards. Please contact (888) 345-0084 for resolution.
Do not use this company. They will take your money and never pay a claim
Business response:
We apologize for falling short of your expectations with claim processing. Please contact us at (888) 345-0084 to resolve this matter.
They lied about what services were covered, now, im without my truck and out of the money I paid for warranty that barely exist. I called asking for the conversation to be listened to on what I was sold because what the rep told me and what I got are not the same. I basically got called a liar and still have yet to get a solution. Do not trust this company
Business response:
We understand your frustration with the coverage discrepancy and feeling unheard. This experience falls short of our standards. Please contact us at (888) 345-0084 for resolution.
SCAM Alert!!! Check Bbb and consumer reports. They sell you lies over the phone. Get your contract and it doesn’t reflect what was sold to me. Loopholes in the whole 50pg document. The contract is written so they never have to pay for a repair. The customer service doesn’t allow you to cancel even though you have 30days. They hang up or give you the run around. Called me stupid was condescending. Seriously how is this legal?
Business response:
We understand your frustration with the contract terms and customer service experience. Please contact us at (888) 345-0084 to resolve this matter.
Complete scam! Stay away from this company. All of these reviews are fake. You will regret signing up. They will take your money and you will have to call the credit card company to get reimbursed. Biggest hoax scam company. You have been warned.
Business response:
We sincerely apologize for any inconvenience you may have experienced. We value your feedback and appreciate you bringing this matter to our attention. Our team takes such concerns very seriously, and we would like to address your specific issues directly. Please contact our customer support team so we can investigate your case thoroughly and work towards resolving any problems you encountered.
Frequently asked questions about Empire Auto Protect
How is Empire Auto Protect rated?
Empire Auto Protect has a 4.4 star rating with 2,659 reviews.
When is Empire Auto Protect open?
Empire Auto Protect is closed now. It will open on Monday at 9:00 a.m.