Endeavour Volvo Cars - West London

Bill Aylett 

on Google

2 weeks ago

I want to be positive here, but it's hard. Having recently purchased a nearly new XC40 from this branch it's hard not to be very critical about the general level of service received. I purchase at a distance (something I've done several times before with no issues) which was an error in this case. The overall level of communication from the sales executive I initially dealt with was very poor. After emailing the Sales Manager (who never bothered to reply to me personally) with my concerns, I was contacted by another sales ex... read more

Dom & Kamilla 

on Google

2 weeks ago

Amiiliya was fantastic to deal with and she gave us a great experience with our new car. She was so helpful and friendly. We would definitely work with her again next time. She was however, let down by the workshop on several occasions from what primarily appears to be a communication issue which led to delays spanning a few weeks installing our tracker that didn’t become evident until be day we were supposed to pick up the vehicle. The showroom seems to be very busy and there is obviously a lot of demand for the cars. A... read more

Grace Xiao 

on Google

3 weeks ago

I was very disappointed with the service that I received at Volvo West London recently. I called the day before my appointment to request a courtesy car in case the MOT/service took more than a day. I had to call three times and was repeatedly told someone would call me back, but no one did. On the day of the appointment, I informed the receptionist that I would like to have the car back on the same day since no courtesy car was available. I was assured they would try to arrange that and keep me informed via call or text. ... read more

David Squire 

on Google

a week ago

I have owned a car for 55 years and a Volvo for the last 35. This was the worst experience of a service and MoT that I have ever had. It took 15 days. Parts were not ordered in a timely fashion. Essential workshop machinery was out of order. And their telephone system and message answering system did not work for the whole period. Endeavour Volvo used to be really efficient but this year were awful. As far as I can tell the mechanics are able but the management and customer facing side of the business need a radical o... read more

Dianna Burgess 

on Google

4 weeks ago

Excellent service, professional, timely, very communicative, and offered advice on service needed versus service recommended and, at the end of the day, they recommended I didn’t need certain things that saved me money. To me, that means trustworthy as they could easily have tried to push me to spend more. Good value. Thanks Volvo! 🙏 Highly recommend.