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Epic Sports
- Recreation
- Bel Aire, KS
About this business
Epic Sports offers over 500,000 SKUs of team sports products including: baseball, soccer, basketball, softball, football, volleyball, and lacrosse, with new products added daily. • No Minimums • Quantity Discounts • We print your: Picture Logo design
Location details
9750 E 53rd St N, Bel Aire, KS, 67226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
“Almost Good” Their customer service is $#*!. I tried to send an email and got not response. I ended up having to call them just to have the representative unemotionally tell me I couldn't exchange due to the items being closeouts. First of all, I ordered the exact same size for 3 tops, yet 2 of them are magically much smaller than the one that actually fits me. SO it's my fault that 2/3 of my order were incorrectly sized and I didn't even get an apology much less an actual offer for resolution. Just "It's a closeout item. Y... read more
“Tsk Tsk Terrible” The company lacks the number one quality of customer service. Empathy. And they could stand to get training for that. I had two original problems ordering baseball pants. 1) Having to pay extra for "expedited" delivery given five options, I took the middle one. All kinds of flags stating that even though I was paying extra, shipping was not guaranteed. Should have known. Arrived late. Tsk Tsk. When I complained they commented it was not guaranteed, of course, and were happy for me it arrived within 3 days ... read more
“Customer Service is AWFUL and unprofessional” I made an inquiry to this company regarding their return policy before purchasing, as their sizing guide was unclear as was their policy, and I thought I may end up returning softball pants that did not fit my daughter. They did not respond, however they managed to spam my email with advertisements twice a day. After the 3rd day I wrote another note to customer service saying that I would rather not be advertised to and just have my question answered. No response. Weeks went by,... read more
“Worst customer service I've ever experienced” Forget the lure of "great" prices and selection - not worth the hassle. After placing my order, I received an email saying that my order could not go forward without additional information - this, after I had received an email saying it had been approved and placed. The email said I could provide that additional information via their online link - including part of my social security number. Not a chance I'd do something so reckless, and it suggested potential phishing or fraud.... read more
“Shipping and timeliness issues” I would love Epic Sports, except for two huge issues. They overcharge for shipping like crazy. Not just a couple bucks either. Like double what it really costs. I think this is how they make up for the good deals they provide. Secondly, it takes forever to receive your products. I wonder if it's like some of the online providers that ship direct from China.
“Do not order anything from them if you want it in less than 6 weeks. Plus poor customer service” We made a order in March 11 and have not received. My wife called and left 2 messages without a return call and sent a email. We finally received a return phone call today. They said that they had not received there order from Wilson until last week April 11. When asked if we could get it shipped today so we could have it by Thursday my kids could have it for there tournament they said we would have to pay extra for it to be shi... read more
“Good Luck!!” Spent over an hour on hold waiting for customer service to return an item.Shipping expensive. No one ever responded to emails or phone call.
“Inefficient Warehouse Procedures” I've received notices stating my delivery would arrive on/about April 11, 2019 for the past three (3) weeks, to only find out after I contacted customer service that my order was on hold awaiting an item. There is no estimate time of when the item will arrive at the warehouse, therefore, Epic Sports is unable to provide me with an updated estimate time of arrival,. I'm confused on how Epic Sports can constantly provide status emails (see attached) with an ETA of April 11, 2019 when my order... read more
“REVOLTING SERVICE ! RETURNS IMPOSSIBLE!” I ordered 4 shirts. Colors and fit were wrong for me. No problem, I thought. But they would only let me return 1 shirt, and I was to pay postage HIGHER than the price of the shirt. ALL MONEY WASTED! WORST OF ALL: Epic's robot recording called me 5 times a day for 5 days telling me with alarm that I must call back immediately. But every time I called back, I was asked to wait on hold for up to an hour. No way! When I finally got hold of someone by email, the big alarm was because one ... read more
Frequently asked questions about Epic Sports
How is Epic Sports rated?
Epic Sports has a 4.5 star rating with 48,686 reviews.
When is Epic Sports open?
Epic Sports is open now. It will close at 5:00 p.m.