Epic Sports

Chad L. 

on SiteJabber

7 years ago

“Terrible Customer Service” I received my baseball paints and pulled them out of the package, and they were dirty with no tags on them plus they sent Royal blue pinstripes instead of Navy. Emailed them and after about 3-4 days and a couple of emails later they tell me the Royal paints that I received was Navy. They are not close to Navy! 

S M. 

on SiteJabber

7 years ago

“Poor customer service. Did not receive when promised.” This company is a third party dealer and does not actually have the items in stock as they say they do. They do have good prices so pick your poison. 

Donna M. 

on SiteJabber

7 years ago

“I wish I didn't have to give a star.” I ordered two exercise balls to use as chairs. They were sent without the plug to keep the air in. Bryant in their customer service department couldn't grasp what that was, so he claimed. They said they would take the items back, but I had to pay shipping... $23.00 Horrible Customer Service. 

Ron D. 

on SiteJabber

7 years ago

“Buyer Beware! Not on-time delivery! No Help from Epic!” Buyer Beware! I ordered 13 screen print jerseys 3/14. I was told screen print shirts were the fastest way to get delivery on time. I needed them by our first game 4/6. I was assured this was enough time. I called on 4/5, had to wait 30 min on hold, to find out Epic sports made a mistake on printing and we were not getting them on time. Also, the rep, Steven, and only manager, Cody, both teamed up on me to tell nothing can be done. Really? No offer or suggestions to hel... read more

Lori L. 

on SiteJabber

7 years ago

“Poor customer service” 10 minutes after I made my purchase I tried to cancel the order. I went online first but found no option to do it online so I called the phone number. I was on hold for 40 minutes before I got through. The Epic agent told me it was too late to cancel the order, because it had already shipped. My product didnt ship until the next day, that definitely wasnt true. 

Albert B. 

on SiteJabber

7 years ago

“Good price but did not receive my complete order.” I received the order on time as promised but I was missing 3 pairs of pants. Too late to get them in time for the team pictures but hopefully I can get the rest of my order soon. 

Patricia T. 

on SiteJabber

7 years ago

“Stay away. What a nightmare!” It was my first time ordering from Epic Sports and will also be my last time. The prices are low but misleading when you get the shipping rates. I received my order and the half of the items were incorrect sizes. I called the Customer Service # and was on hold for 50 minutes. Once I got through I was able to change the order for the correct sizes however now I have to pay for shipping once again and now the items I need to return to do the exchange I'm being told I'm responsible for the shippin... read more

Bobbie S. 

on SiteJabber

7 years ago

“STAY AWAY” If it was only possible to give zero stars. I ordered over $2000 of merchandise for a baseball team. Charged out the nose for shipping and missed the delivery date by over a week. I am still waiting on a separate order that I ordered over a month ago. Good Luck getting through to customer service unless you are willing to sit on hold for well over an hour. Selecting the call back version may get you a call back over 8 hours later. They feed you typical "customer service" lines, until you call them out on it. LESS... read more

Paul B. 

on SiteJabber

7 years ago

“one out of three baseball pants must have been a return!” I ordered 3 pair of baseball pants with red stripe. 2 pair white, one grey. One pair came with no tag and had some stains on leg and back end. Thinking may have been a return. Disappointed with this purchase as I have gotten pants from epic sports for last 5 years. Will just use them for practice as he needs them now instead of dealing with return. May rethink future purchase