Extended Stay America - Chicago - Vernon Hills - Lincolnshire

Business response:

Dear Guest, We are sorry to hear about the issues you experienced during your stay. The condition of the suite and the inconvenience regarding extra towels are not the standards we aim to provide. We understand how frustrating this must have been and appreciate you bringing these concerns to our attention. Your feedback will be shared with our housekeeping and maintenance teams, as well as our front desk staff, to ensure improvements are made. Thank you for letting us know, and we hope to have the opportunity to provide you ... read more

Business response:

Dear Guest, Thank you for sharing your concern. We are sorry for your disappointment regarding our housekeeping policies. We are always happy to provide fresh towels and linens at the front desk for a minimal fee when you need them, and additional housekeeping services are available upon request for a fee as well. We design our services this way to create a more home-like environment for our extended-stay guests while keeping our rates affordable. Your comments will be shared accordingly, as they are crucial for us in unders... read more

Business response:

Dear Guest, It’s fantastic to hear your stay was perfect! Creating a welcoming and comfortable experience is what we aim for at Extended Stay America. Thank you for sharing your positive impression. We look forward to having you with us again soon for another wonderful visit! Sincerely, Hotel Management