Extended Stay America - Fishkill - Westage Center

Business response:

Dear Deborah, Your feedback is greatly appreciated, and we thank you for taking the time to share it. Thank you for highlighting our ideal location and how it added convenience. However, we regret any instance where we fell short of this goal during your stay. Please know that our dedication to enhancing our accommodations remains ongoing, and your valuable input helps us make strategic changes that align with our guests' preferences, allowing us to improve our overall services. Thank you for choosing us during your time in ... read more

Business response:

Dear Cecilia, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamles... read more

Business response:

Dear Émile, Thank you for taking the time to share your impressions. We are pleased to know you enjoyed the setting and appreciated the service provided during your stay. However, we regret that certain aspects did not fully meet your expectations. Please accept our sincere apologies for the inconvenience. Your comments are important to us as we work to enhance our offerings. We look forward to the opportunity to provide you with an enhanced experience in the future. Sincerely, Hotel Management 

Business response:

Dear Nacereddine, Thank you for taking the time to share your feedback. We are pleased to know there were aspects of your stay you appreciated, and we truly value your input. We apologize for any discomfort you experienced and understand how important rest and daily amenities are to our guests. Your comments have been taken into consideration as we continue to work on enhancing the overall guest experience. We look forward to the opportunity to welcome you back for a more comfortable visit. Sincerely, Hotel Management 

Business response:

Dear Jose, We are glad you enjoyed the convenience of having shops nearby—it is a great benefit for many of our guests! Thank you for bringing the door issue in room 301 to our attention. We appreciate your feedback and will ensure it’s addressed promptly. Your comfort is important to us, and we look forward to welcoming you back to Extended Stay America for an even better stay. Sincerely, Hotel Management