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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Extended Stay America Hotel Los Angeles - Ontario Airport is located at 3990 Inland Empire Blvd, Ontario, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk person is very friendly! Location is good (next to HWY), so good place for traveling people.
Business response:
Thank you for choosing Extended Stay America. We are glad you liked our convenient location and the service provided by our front desk staff. We value you being our guest and look forward to your next visit. Sincerely, Hotel Management
Nice hotel staff, sub par amenities Upon check-in at the hotel, I was informed that they were over booked. The room I reserved and prepaid for was no longer available and I has two choices. I could be sent to another hotel or I could be upgraded to a king suite and be comped a portable bed for my daughter. After driving several hours I chose the latter. The portable bed I was provided was nothing more than a fabric covered spring. There was no cushion and was not going to work for my daughter. Hotel staff did not attempt to ... read more
Business response:
Kimberle, thank you for reviewing your stay. We are sorry for the reservation issue you encountered and regret our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and to resolve everything to your total satisfaction. Your comments show we have room for improvement, and I assure you we will be more diligent going forward. We hope you will visit us again in the future so that we can try our best to accommodate you with the room wh... read more
Do they even vacuum or sweep floors here? Looked dirty
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating. We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, Hotel Management
Upon check-in the desk staff was excellent! Very helpful when he discovered that flew into California. I only came out to breakfast to grab a health bar and coffee. I loved the cooking facility, stove with two burners, refrigerator and microwave. I'd stay again. Close to airport and Ontario Mills Mall and other stores.
Business response:
Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
Breakfast was only coffe and muffins.... what kind of breakfast is that??? Very disappointed
Business response:
Sony, thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your concern will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 4.3 star rating with 1,206 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.