Extended Stay America Premier Suites - Yuma

Business response:

Dear Anil, It’s fantastic to hear you had such a wonderful stay and are already planning to return—that means a lot to us. Creating a welcoming and enjoyable experience is always the goal at Extended Stay America, and knowing we made a positive impression is truly rewarding. Thank you for sharing your feedback, and we look forward to welcoming you back for another enjoyable visit very soon. Sincerely, Hotel Management 

Business response:

Dear Octavio, Thank you for being our guest. We are concerned to learn about the condition of the refrigerator in your room. Providing a clean and well-maintained environment is important to us, and we regret that this was not reflected during your stay. Your feedback is appreciated as it highlights areas where we can improve the guest experience. We truly value your input and look forward to providing you with an enjoyable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Alessandro, We’re glad to hear the AC kept you comfortable during your stay! At Extended Stay America, we strive to make every guest’s experience as pleasant as possible, and it’s great to know we hit the mark in this area. Your feedback means a lot to our team, and we hope your travels bring you back soon so we can welcome you again for another relaxing visit. Sincerely, HotelManagement 

Business response:

Dear Hengshan, Thank you for sharing your thoughts and highlighting the need for improvements in the bathroom area. Feedback like yours helps us identify areas where we can enhance our guests’ comfort. At Extended Stay America, we’re always looking for ways to make stays better, and your comments guide these efforts. We hope you’ll notice positive changes on your next visit and look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Dear Jennifer, It was a pleasure having you as our guest at Extended Stay America, and we appreciate you taking the time to share your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit us the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Mark, Thank you for reviewing our hotel. While it’s disappointing to know your visit didn’t reflect the experience you anticipated, we appreciate your understanding and honesty. We strive to deliver the same high level of comfort and service that so many guests enjoy, and your comments remind us how important consistency is. Please know your feedback is valued as we continue to enhance our efforts. We’d be grateful for the chance to welcome you back in the future and provide the experience that first inspired you to cho... read more

Business response:

Dear John, Thank you for taking the time to share such wonderful feedback. We are thrilled to hear that our staff made you feel at home and like part of our extended family. Toni and the entire team take great pride in providing professional, helpful, and friendly service, and your kind words are truly appreciated. Recognition like yours inspires us to continue delivering exceptional hospitality to all our guests. We are grateful for your support and look forward to welcoming you back to Extended Stay America for another com... read more