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Extended Stay America Premier Suites - Yuma
- Hotels
- Yuma, AZ
About this business
Location details
550 Rio Vista Drive, Yuma, AZ, 85365, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The only glitch is that I was not given my Driver's License back after checkin. Rather than bringing it to my room I had to go to desk to track down rather than staff notifying me. It was put in a drawer. Good customer service would have brought it to me. I was going on a cruise the next day and would not have been able to board after 7 hour drive from Ohio. Little details mean a lot to me.
Clean and quiet. Helpful staff.
Prior requests weren’t taken care of by staff. The key card didn’t work getting in hotel and room. Went twice to front desk for keys to be reactivated and swapped. 3rd floor leak had hallway under construction and made look dirty. Rooms were nothing special. Was nothing special and only stayed 1 night.
Business response:
Dear Marco, Thank you for sharing your experience with us. We sincerely regret that your stay did not meet expectations and that we fell short of addressing your requests. Guest satisfaction is our top priority, and we’re disappointed to hear that the key card issues impacted your comfort. We appreciate your feedback regarding the room and hallway conditions. While maintenance and improvements are necessary, we certainly understand how they can affect the overall experience. Your comments will help us ensure a smoother and m... read more
So nice
Business response:
Dear Christina, It was a pleasure having you as our guest at Extended Stay America, and we appreciate you taking the time to share your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. Please revisit us the next time you are in the area. Sincerely, Hotel Management
Love it here. Repeat customers
Property was very comfortable and clean. Check in was fast and smooth.
Business response:
Dear Robert, Thank you for your wonderful feedback! We’re delighted to hear that you found our property comfortable and clean and that your check-in experience was fast and smooth. We strive to make every guest feel welcome and at ease, and it’s great to know that we met your expectations. We truly appreciate your time and kind words about Extended Stay America, and we hope to welcome you back for another enjoyable stay in the future! Sincerely, Hotel Management
The staff members are very sweet. Adam and Miriam are so nice.
Business response:
Dear Qaadir, Thank you for your kind words and for taking the time to share your experience. We’re thrilled to hear that you found our staff, especially Adam and Miriam, to be so nice and sweet. Our team works hard to create a warm and welcoming environment for all our guests, and feedback like yours truly means a lot. We’ll be sure to share your compliments with them. We appreciate your stay at Extended Stay America and look forward to welcoming you back soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Yuma
How is Extended Stay America Premier Suites - Yuma rated?
Extended Stay America Premier Suites - Yuma has a 4.3 star rating with 769,874 reviews.
When is Extended Stay America Premier Suites - Yuma open?
Extended Stay America Premier Suites - Yuma is open now. It will close at 6:00 p.m.