Extended Stay America Premier Suites - Yuma

Business response:

Dear Steven, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's great to know that you found your room comfortable and were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel. We look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Dear Jackie, Thank you for taking the time to share your kind feedback. We are thrilled to hear that our staff made such a positive impression and contributed to a memorable experience during your stay at Extended Stay America. Our team takes great pride in providing professional, friendly, and attentive service to all our guests, and your recognition means a great deal to us. We will be sure to share your compliments with the entire staff, as it motivates us to continue delivering exceptional hospitality. We look forward to... read more

Business response:

Dear Josiah, We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your comments about our clean and comfortable suites. We love to hear when a guest has had a wonderful night's sleep! Our housekeeping team does a great job in caring for our suites, so we will enjoy sharing your kind remarks with them. Thank you for allowing us to host your visit, and we hope to provide you with another great stay soon. Sincerely, Hotel Management 

Business response:

Dear Alexander, Thank you for sharing your feedback. We are delighted to hear that you found your room clean and our staff friendly. It is wonderful to know that you appreciated our convenient location with easy access to dining options and the freeway. Guest comfort and satisfaction are our top priorities, and your kind words motivate our team to continue providing excellent service. We truly value your input and are pleased that your experience at Extended Stay America met your expectations. We look forward to welcoming yo... read more

Business response:

Dear Joshua, We truly regret to hear that your room was not as clean as it should have been. Cleanliness is one of our highest priorities, and we apologize for falling short of your expectations on this occasion. Please know that your comments have been shared with our housekeeping team to ensure immediate improvements. We value your input as it helps us enhance the overall guest experience. We hope you will give us another opportunity to better serve you. Sincerely, Hotel Management 

Business response:

Dear Ifeanyi, It was a pleasure having you as our guest at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit us the next time you are in the area. Sincerely, Hotel Management