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Extended Stay America - Seattle - Bothell - West
- Hotels
- Bothell, WA
About this business
Location details
923 228th St. SE, Bothell, WA, 98021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I think the property is old and outdated. Odd smell in room possibly form smoking. I arrived at the property late approx 11:30 p.m. but I could not check in until after 0030 due to computer update.
Business response:
Dear Everett, Thank you for your feedback. We apologize for the inconvenience you experienced due to the late check-in and any discomfort caused by the room's condition and odor. We understand how these issues affected your stay and are addressing them to enhance our guests' experience. We hope you will consider giving us another opportunity to provide you with a seamless and enjoyable stay.Sincerely,Hotel Management
Weekend get away Full kitchens everything was clean and as advertised. No surprise
“Breakfast included” is a bit misleading. It was coffee, tea, prepackaged muffins & cereal bars.
Business response:
Dear Michelle, Thank you for your feedback. We appreciate your comments on the breakfast offerings and will consider them for future improvements. We are glad you had an overall positive experience and hope to welcome you back for an even better stay.Sincerely,Hotel Management
Room hit us with a musty smell when we walked in. My feet got dirty walking around so I wipe the kitchen area floor with paper towels and they got filthy. I kept socks on in the room, and they got dirty too. Instructions were to call front desk to tell them what kitchen supplies we needed and they would bring to the room (i.e. dishes, flatware, cooking utensils,etc.) but phone didn't work. Not even dialtone, and when went to front desk to ask for what we needed I told reception the phone didn't work, and got a shrug. Also th... read more
Business response:
Dear Pamela, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered with the musty smell, cleanliness, and the non-functional phone in your room. We understand how these problems impacted your stay and are addressing them with our team to ensure improvements. Your experience does not reflect our standards, and we appreciate your input in helping us enhance our service. We hope you might consider giving us another chance in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bothell - West
How is Extended Stay America - Seattle - Bothell - West rated?
Extended Stay America - Seattle - Bothell - West has a 3.5 star rating with 1,847 reviews.
When is Extended Stay America - Seattle - Bothell - West open?
Extended Stay America - Seattle - Bothell - West is open now. It will close tomorrow at 12:00 a.m.