Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Peng, We appreciate you choosing Extended Stay America for your recent visit. We are thrilled to learn that you had a comfortable experience and found our location convenient for your needs. We truly value your feedback and look forward to welcoming you back during your next stay!Sincerely,Hotel Management 

Business response:

Dear Lushan, Thank you for your feedback. We’re glad to hear you appreciated the privacy and found our staff to be nice. We sincerely apologize for the cleanliness issues you experienced, as well as the cigarette smell on the second floor. Cleanliness and comfort are top priorities for us, and we are addressing these concerns with our team. Your comments will help us improve, and we hope you will consider staying with us again for a much better experience. We look forward to welcoming you back.Sincerely,Hotel Management 

Business response:

Dear Terrance, Thank you for taking the time to share your feedback about your time with us. It is nice to know you had a good stay and were pleased with the staff. Our entire staff will be thrilled to hear your compliments. However, we are sorry for the discomfort caused by the fire alarm going off. Allow us to discuss this and ensure they are better-taken care of. Please return to enjoy another flawless experience at Extended Stay America. Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you so much for your feedback. We are very sorry for the way our staff showed up during your time with us. We will work with our entire team to ensure our guests are warmly welcomed upon arrival and are always treated with courtesy and respect. Apart from this, we hope you had a pleasant stay. We do hope you will give us another chance the next time your travels bring you this way. Sincerely,Hotel Management