Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Alejandro,We’re sorry that your stay didn’t meet your expectations. We understand how important it is for our guests to feel comfortable and enjoy a pleasant atmosphere. Please know that we are actively working to address the concerns you mentioned and improve the overall environment of the property. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management 

Business response:

Dear Delecia, Thank you for sharing your experience. We're sorry to hear that the room's condition impacted your comfort. We value guest feedback and will ensure that your comments regarding the musty smell, refrigerator, and pipe fixtures are addressed. Our goal is to provide a welcoming and comfortable environment for all our guests, and we appreciate you bringing these points to our attention. We hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Management 

Business response:

Thank you for taking the time to provide your feedback. Here at ESA Premier Suites Ft. Myers our goal is for every guest to have a clean comfortable stay with all services of the highest quality. We are so glad to hear that you enjoyed your stay.Thank you and we look forward to seeing you again in the future!Best regards 

Business response:

Dear Jami, Thank you for taking the time to post your wonderful feedback regarding your time at Extended Stay America. We are delighted you had a great experience throughout our hotel. We regularly receive praise for our quiet and relaxing atmosphere. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Sincerely,Hotel Management 

Business response:

Dear Sofia, We are glad you stayed with us recently, and we appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is always available to help with concerns like these, and we are truly sorry we were not aware of the noise problem. We would have been happy to resolve the issue or move you to another suite.Thank you again for being our guest. We hope you will return, as we would love to provide you with a better experience and a ... read more