Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Aden,Thank you for your wonderful review! We are thrilled you had a pleasant stay and found everything nice and clean. At Extended Stay America, we take pride in providing a comfortable and well-maintained environment for our guests. We look forward to welcoming you again in the future!Sincerely,Hotel Management 

Business response:

Dear Jon, thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us. Providing excellent service is our top priority, and we're glad it made your stay enjoyable. We hope to welcome you back soon! - Sincerely, Hotel Management. 

Business response:

Dear Alejandro,We’re sorry that your stay didn’t meet your expectations. We understand how important it is for our guests to feel comfortable and enjoy a pleasant atmosphere. Please know that we are actively working to address the concerns you mentioned and improve the overall environment of the property. Thank you again for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit.Sincerely,Hotel Management 

Business response:

Dear Delecia, Thank you for sharing your experience. We're sorry to hear that the room's condition impacted your comfort. We value guest feedback and will ensure that your comments regarding the musty smell, refrigerator, and pipe fixtures are addressed. Our goal is to provide a welcoming and comfortable environment for all our guests, and we appreciate you bringing these points to our attention. We hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Management