Extended Stay America Suites - Tampa - Casino Area

Business response:

Thank you, Chad! We are delighted that you enjoyed the convenient parking, the sense of security, and the cleanliness of our premises during your stay at Extended Stay America. Ensuring a safe and welcoming environment is our priority, and it's great to hear these efforts made a positive impression. We look forward to welcoming you back for another comfortable stay!Sincerely,Hotel Management 

Business response:

Dear Carolina,We sincerely apologize for the unpleasant conditions you encountered in your room. This is not the experience we want for our guests, and we understand how uncomfortable this can be. Please note that although our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Maintaining a clean, fresh, and up-to-date environment throughout our hotel is a top priority for us, and we are constantly working to improv... read more

Business response:

Dear Rhonda L., Thank you for reviewing your recent stay. Please accept our apologies for not meeting all of your expectations, as we always want to provide an outstanding experience for every guest. We appreciate you letting us know how we can improve and what you enjoyed about your time with us. It was a pleasure hosting your visit, and we would love the opportunity to accommodate you again.Sincerely,Hotel Management