Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear William, Thank you for your feedback. We’re thrilled to hear that you enjoyed the service during your stay, as our team is dedicated to making every guest feel welcome and comfortable. Providing a positive experience is our priority, and it’s wonderful to know we met your expectations. We’ll be sure to share your kind words with our staff, who take great pride in their work. We look forward to welcoming you back to Extended Stay America for another enjoyable stay!Sincerely,Hotel Management 

Business response:

Dear Danielle, Thank you for staying at Extended Stay America and for your generous review. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We are also grateful for your mention of the housekeeping issue in your room and for allowing us the opportunity to make things right. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Hotel Management 

Business response:

Dear Richard, Thank you for your feedback. We apologize that a renovated room wasn’t available during your stay. We’re continuously working on improvements to enhance the guest experience, and our renovated rooms are part of that commitment. While availability can sometimes be limited, we’ll do our best to accommodate your request for an updated room on your next visit. We appreciate your understanding and hope to welcome you back for a refreshed experience in the future.Sincerely,Hotel Management