Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Liping,In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Therefore, we sincerely thank you for sharing yours.Our goal is to welcome every guest to a clean, comfortable, well-maintained suite combined with excellent service. Your comments will be addressed appropriately as we continuously improve. Thank you for choosing us, and we hope to have the opportunity to host you again.Sincerely,Hotel Management 

Business response:

Dear Matt, Thank you for your feedback. We’re pleased to hear that you found our staff great. However, we apologize for the disturbance caused by the barking dogs in the neighboring room. We understand how important a peaceful stay is and will address this issue to prevent future occurrences. Your comfort is our priority, and we appreciate you bringing this to our attention. We hope to welcome you back for a more pleasant stay in the future. Sincerely,Hotel Management 

Business response:

Dear Summer, Thank you for your feedback. We’re glad to hear that you found your room pleasant, but we apologize for the issue with the hallway odor. We are currently reviewing our cleaning protocols to address this concern and ensure a more consistent experience throughout the property. Your input is important to us, and we appreciate your patience as we work to enhance our guest experience. We hope to have the opportunity to serve you better in the future. Sincerely,Hotel Management 

Business response:

Dear Stephen, Thank you for mentioning how much you enjoyed our comfortable and spacious guest accommodations. However, we hope you will accept our apologies for not meeting your expectations regarding the breakfast. We value your feedback as we are always striving to enhance our guest experience. We appreciate you choosing us for your visit to the area and hope to accommodate you again. Sincerely,Hotel Management