Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Fidel,Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests.We hope you will stay with us again the next time you visit Indianapolis.Sincerely,Hotel Management 

Business response:

Dear Janice, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management 

Business response:

Dear Cecil, Thank you for your feedback! We're pleased you took the time to share your experience. We appreciate your comments regarding the in-room amenities and breakfast offerings, as they help us identify areas for improvement. Your insights are valuable, and we hope to provide an even better experience during your next visit!Sincerely,Hotel Management 

Business response:

Dear Lisa, We are deeply sorry to learn about the challenges you faced with parking during your visit. Please accept our sincere apologies for any inconvenience this may have caused. Thank you for bringing this to our attention. On behalf of the entire team, we look forward to welcoming you back the next time you are in town.Sincerely,Hotel Management 

Business response:

We appreciate your business and taking time out to give us a review. Thank you for your time. Please come back and stay with us when you're ready. 

Business response:

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Extended Stay America - Madison.As a valued customer, we see that there is room for improvement based on your feedback. We saw that you rated your Intent to Recommend an “8”; however, we also noticed that there were several missed opportunities.Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of conce... read more

Business response:

Dear Michael, Thank you for sharing your thoughts. We're glad to know that your stay met your needs. We aim to provide a comfortable experience and appreciate your feedback. Your comments help us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide an even more enjoyable experience next time.Sincerely,Hotel Management 

Business response:

Dear Ramona, Thank you for your kind words! We’re delighted to hear that you found your room clean and enjoyed the comfort and tranquility during your stay. Our team at Extended Stay America is dedicated to providing a welcoming environment for all guests. We look forward to your next visit!Sincerely,Hotel Management