Extended Stay America Suites - Tampa - Casino Area

Business response:

Dear Guest, Thank you for being our guest at Extended Stay America. We sincerely apologize that the cleanliness of your room did not meet expectations during your stay. We understand the importance of a tidy and comfortable environment for our guests. Please rest assured that your comments have been shared with our team for review. We appreciate you bringing this to our attention and hope to provide a more satisfying experience on your next visit.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your thoughts. It’s great to hear that the overall experience met your expectations. We understand how the surrounding atmosphere can influence a stay, and we’re mindful of creating a space where everyone feels at ease. Your perspective is appreciated and helps guide how we continue to care for our guests. We hope to welcome you back to Extended Stay America for an even better visit next time.Sincerely,Hotel Management 

Business response:

Thank you Markeysha! We are pleased you enjoyed your stay. 

Business response:

Dear Guest,It’s wonderful to hear that the cleanliness and team made a great impression on you! At Extended Stay America, creating a warm and welcoming environment is something we truly care about, and feedback like yours lets us know we’re on the right track. Thanks so much for staying with us. We would love to have you back again soon!Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for bringing this to our attention. We take the safety and peace of our guests seriously and are sorry to learn about your experience. Please know that we work closely with local authorities and property security to help maintain a safe environment. Your feedback will be shared with our team to ensure that any additional precautions that can be taken are considered. We hope to provide a more secure and restful experience should you choose to stay with us again.Sincerely,Hotel Management