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Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good area, cozy hotel, not much to do around, but accessible
Business response:
Dear mohammad, Thank you for choosing Extended Stay America. We take pride in providing our guests a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management
Outside around the property was dirty. Cigarette buts were everywhere and the landscaping needed to be attended to. The hotel was just ok overall.
Business response:
Dear Jamie, Thank you for your comments about your recent stay. It is glad you had a pleasant time. However, we are very disappointed that we did not meet your expectations. Your feedback is important to us and would have welcomed the opportunity to address your concerns while you were still here. Please give us another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
Cucarachas en el lugar
Business response:
Dear Humberto, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Great Stay Amazing Place to stay, only complaint was there were some cracks in the ceiling and walls.
Towel rack and bathroom door handle were broken. Someone had propped open the back door - not safe.
Business response:
Dear Christine, thank you for staying with us. We are sorry to read that maintenance issues in your bathroom inconvenienced you. Our maintenance team takes great pride in ensuring everything works properly in each suite. We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience, and we look forward to having you back with us in the future. Sincerely, Hotel Management
Avoid at all costs The sign at the check-in which informed me that all my info would be turned over to police, shoyld have been my forst clue that this wouldn't be my most comfortable stay. Thete was a huge scratch across my door-it looked like it was from a large knife of some sort. All yhe facia on tje kitchen counter had been peeled off. The utensils and microvave were dirty. All the light switches felt sticky. Lamp shades wete dusty. Overall the room just felt dark, dingy, and like a former crime scene from a B-movie. Th... read more
Business response:
Dear Wendy, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We are disappointed that you had some concerns with your room. Our goal is to provide an exceptional experience for each of our guests; therefore, we regret not meeting all of your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping and maintenance team to ensure that it do... read more
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 3.3 star rating with 1,188 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.