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Extra Space Storage
- Self Storage
- Chicago, IL
About this business
Location details
1030 W North Ave, Chicago, IL, 60642, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Looked at 4 rental facilities today and found the right one here! Not only is the facility the most convenient but Dominic was MOST helpful. He let me see several units and showed me where to load from a car or a truck, how to get around and found me a great unit better than I came to see. Great service and very friendly. Definitely the best choice in all regards. Rented today!! Thanks Dominic!
Business response:
Thanks Loren! We know convenience is important when selecting a storage facility and are thrilled we were able to provide that for you. We're glad Dominic was able to help and showed you can load your items. We're committed to providing excellent customer service. We pride ourselves on having a friendly staff and are thrilled to hear your experience reflects that. Don't hesitate to reach out if you need anything!
Great staff Dominic and Jasmine are best!!!!! The storage facility is clean and safe! Great access too. Highly recommend Dom and his team!!!!
Business response:
Tina, your recommendation to friends and family is the best compliment that we can receive! We really appreciate your business and are here to help if you need anything.
I did a remote lease, and upon coming to the facility I realized that there was a miscommunication from corporate, as my unit was not the right size. Jasmine and Dominic had me in the proper unit within 10 minutes of my arrival. Wonderful service, and a nice facility.
Business response:
Hi Sean, we're glad Jasmine and Dominic had you in the proper unit within 10 minutes of your arrival. We're committed to providing excellent customer service. Let us know if we can do anything to assist you!
The place is so close to expressway plus they have easy parking! Super clean and amazing customer service. Domenico was amazing! Super friendly, personable and easy to work with.
Renting a space here was a great experience! Dominic was very nice and informative. The service was great and I felt like I made a great decision on booking this spot!
Have been at this facility for a couple years and continue to have a great experience with the new ownership. Very smooth transaction the other day to switch units with Kevin. Also had a billing questions and Dominic was super helpful.
Very secure and clean. Expensive, but I guess that's the location. The manager Domenic is really friendly and helpful.
Was charged for a lock they said I could return after I moved out, since I had one already. I tried to return it unopened and they wouldn't take it. Charged for a month of insurance despite me telling them that I already had insurance and wanted to decline theirs. They said I wouldn't be signed up. Well I was and surprise surprise it wasn't refundable. Then two months into my rental, they raised the monthly rate from $124 to $210. A gut punch. Of course at that point I was not in the city anymore and couldn't do much abou... read more
Business response:
Thank you for sharing your concerns. We appreciate your feedback and will address the issues you've raised. Please feel free to reach out to us at (872) 239-8191 to discuss further.
Used their outdoor car storage for a few months. Effective 12/1 they decided to raise the rent $90, practically double what I was paying for outside top of the garage storage. The lot was completely empty so I guess they decided they needed to make up for lost rent by over charging those who remained. I opted to move rather than being over charged. Would not use again given the adjustment was not within market expectations.
Business response:
Thank you for leaving us a rating, Michelle. We're sorry to hear that you're unsatisfied with your monthly rate. Please feel free to contact us at (872) 239-8191 to discuss any of our other available units and we'd be happy to find something that meets your storage need as well as your budget.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,134 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 9:00 a.m.