This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- Santa Ana, CA
About this business
Location details
280 N Sullivan St, Santa Ana, CA, 92703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 8:00 p.m. | |
| Tue | 06:00 a.m. to 8:00 p.m. | |
| Wed | 06:00 a.m. to 8:00 p.m. | |
| Thu | 06:00 a.m. to 8:00 p.m. | |
| Fri | 06:00 a.m. to 8:00 p.m. | |
| Sat | 06:00 a.m. to 8:00 p.m. | |
| Sun | 06:00 a.m. to 8:00 p.m. |
want to give a big shoutout to Bonnie at Extra Space Storage in Santa Ana for making my experience so easy and stress-free. Bonnie was a really cool person, very understanding, and knew that I needed a storage unit as soon as possible. She worked with me and made sure everything went smoothly from start to finish. She was also very patient and helpful when it came to getting the app downloaded and making sure I understood how everything worked. I really appreciated that she took the time to help me instead of rushing throug... read more
Business response:
Thank you for your wonderful 5-star review! We're so glad to hear that Bonnie at our Santa Ana Extra Space Storage facility made your experience easy and stress-free. It's great to know she was understanding, helped you with the app, and ensured everything went smoothly. We truly appreciate you recognizing Bonnie's excellent customer service and her dedication to going above and beyond. We will be sure to share your kind words with Bonnie and the entire team. We appreciate your recommendation!
Great customer service!!! Vehicle broke down on site and was allowed to leave it there until I was able to get it serviced! Always willing to help, easy access to units!
Business response:
Thank you for the review, Sam! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! Don’t hesitate to call us at 888-storage if you need anything.
Christin was very helpful and friendly and made renting a storage very quick and easy and explained everything very well I definitely recommend.
Business response:
Thank you for your 5-star review, Ana. We are happy you had a great experience. Please let us know if you need any assistance or have any questions.
Found it very easy to rent friendly staff in office. Good gate hours, clean storage units
Business response:
Hi Me, thanks so much for your review! We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (714) 699-4404 or stop by the office if you need anything!
Great staff . Got there and tod them what I was storing . They helped me get the perfect size . Love it . Recommend this storage place for anyone trying to store there stuff
Really bad experience for me. I never even used my storage unit I never even checked in and they refused to give me a refund and they charged me. They would not transfer to a different facility or to a different unit or refund me when I was unhappy with my space and location.
Business response:
We sincerely apologize for any inconvenience you experienced with your refund and transfer requests. We understand your frustration regarding the situation with your storage unit, especially since you mention not having used the space or checked in. We recognize that issues related to refunds, transfers to different facilities, and unit changes can be concerning when you are unhappy with your space and location. Please contact us directly at (714) 699-4404 so we can discuss your specific situation in detail and work together... read more
Please don't come here I just got robbed all my stuff from the storage more than 3,000 worth it I trusted this storage now it's really bad. Everyone be careful.
Business response:
Hi Carolina, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (714) 699-4404?
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 722 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.